Sprinklr incident

Temporary Disruption in Listening Engagement Statistics Updates

Sprinklr experienced a minor incident on August 21, 2026 affecting America (Prod) and America (Prod2) and 1 more component, lasting 8d. The incident has been resolved; the full update timeline is below.

Started: Aug 21, 2026, 12:20 PM UTC
Resolved: Aug 29, 2026, 12:56 PM UTC
Duration: 8d
Detected by Pingoru: Aug 21, 2026, 12:20 PM UTC

Affected components

America (Prod)America (Prod2)America (Prod6)America (Prod8)EMEA (Prod3)EMEA (Prod5)EMEA (Prod15)EMEA (Prod16)EMEA (Prod17)EMEA (Prod18)

Update timeline

identified Aug 21, 2026, 12:20 PM UTC

We are currently facing a temporary disruption in updating the engagement statistics of the messages within Listening. Our engineering team is diligently working to resolve this disruption, and we will keep you updated on our progress.
resolved Aug 29, 2026, 12:56 PM UTC

Our Engineering team has resolved the issue for the live data being grabbed (Starting 2:30 AM IST on 29th Aug) For messages that were ingested during the outage, some statistics may still be incorrect. We are currently evaluating the best approach to correct this, as addressing these historical discrepancies may require code changes. If you are still experiencing the issue for live data or need to track further for messages ingested during outage, please feel free to get in touch with our Support Team.