Sprinklr experienced a minor incident on July 16, 2026 affecting America (Prod) and EMEA (Prod5) and 1 more component, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 16, 2026, 09:43 AM UTC
We are currently seeing issues with Copilot failures impacting multiple customers. The Engineering team is actively working to identify the root cause and assess the impact. Further updates will be provided as they become available.
- identified Jul 16, 2026, 09:49 AM UTC
Engineering is actively investigating the issue. Further updates will be shared as soon as possible.
- identified Jul 16, 2026, 09:58 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 16, 2026, 09:59 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 16, 2026, 10:11 AM UTC
The issue has been resolved. Microsoft Azure confirmed that the service degradation was caused by an issue impacting Azure OpenAI Services. Following service recovery on Azure, Copilot services have been fully restored and are operating normally. The Engineering team has validated the recovery and will continue to monitor the platform to ensure ongoing stability.