Sprinklr experienced a minor incident on July 11, 2026 affecting America (Prod) and America (Prod2), lasting 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 11, 2026, 03:34 AM UTC
The Voice Connect certificate renewal for Mexico is currently in progress. We will keep you informed on the progress and share a confirmation once the certificate renewal has been successfully completed. If you experience any issues or require assistance, please write to [email protected].
- monitoring Jul 11, 2026, 05:37 AM UTC
The Voice Connect certificate renewal has been successfully completed from our end. The renewed certificate continues to chain to the trusted SSL.com Root CA, ensuring continued trust and secure TLS connectivity for environments that rely on standard public trust stores. If you experience any issues or require assistance, please write to [email protected].
- resolved Jul 11, 2026, 02:34 PM UTC
Following the successful completion of the Voice Connect certificate renewal, we have observed no issues during the post-renewal monitoring period. All services are operating normally. If you experience any issues or require assistance, please write to [email protected].