Sprinklr experienced a major incident on June 30, 2026 affecting EMEA (Prod17) and EMEA (Prod17), lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
EMEA (Prod17)EMEA (Prod17)
Update timeline
- investigating Jun 30, 2026, 08:06 PM UTC
We are currently investigating an issue affecting case assignment for a subset of customers in the Prod17 environment. Our Engineering team is actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available
- resolved Jun 30, 2026, 08:23 PM UTC
The issue affecting case assignment for a subset of customers in the Prod17 environment has been resolved. Our Engineering team has implemented the necessary fix, and case assignment is now functioning as expected. We will continue to monitor the environment to ensure service stability.