Sprinklr experienced a major incident on June 25, 2026 affecting America (Prod8), lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
America (Prod8)
Update timeline
- investigating Jun 25, 2026, 11:38 AM UTC
Hi Team, This is to inform you that we are observing some issues with the care console in prod8. We are checking this with our engineering team and shall keep you posted as soon as we have further updates.
- resolved Jun 25, 2026, 11:49 AM UTC
Hi Team, This is to inform you that the issue observed with the platform has been resolved. The service is now operating normally. Please let us know if you encounter any further issues. Thank you for your patience and support.