Sprinklr experienced a minor incident on October 17, 2025 affecting America (Prod2), lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 17, 2025, 02:45 PM UTC
Hi team, We are writing to proactively keep you informed that our monitoring system has identified few alerts related to slowness. We are diligently coordinating with our internal team and will keep you informed as soon as we have further updates. However, rest assured we are continuing to monitor the situation. If you have any questions or need further assistance, please don't hesitate to reach out to Sprinklr Support.
- resolved Oct 17, 2025, 02:59 PM UTC
Hi Team, We’d like to inform you that the earlier observed slowness issue has now been resolved. Our engineering teams have implemented necessary fixes, and the platform performance has stabilized. We will continue to monitor the system closely to ensure consistent performance. If you continue to experience any issues or need further assistance, please don’t hesitate to reach out to Sprinklr Support.