Sprinklr experienced a major incident on November 1, 2025 affecting America (Prod2) and America (Prod6) and 1 more component, lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 01, 2025, 03:16 PM UTC
We are currently experiencing an outage in our benchmarking cluster, which may result in slower response times or temporary delays in benchmarking-related services. Our engineering team is actively working to restore full performance. All other systems remain operational. We’ll provide updates as soon as more information becomes available.
- resolved Nov 01, 2025, 06:12 PM UTC
The benchmarking cluster issue has been resolved, and normal service has been fully restored. Users should no longer experience delays or performance issues. We’ll continue to monitor system performance to ensure stability. Thank you for your patience while we addressed this incident.