Sprinklr incident
Prod2 Meta Issue – Channel Operations Impacted
Sprinklr experienced a major incident on September 9, 2026 affecting America (Prod2) and America (Prod2) and 1 more component, lasting 10h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2026, 07:44 AM UTC
Hi Team, The Meta App is currently down, and all operations for the affected Meta channels are impacted. The team is currently checking the issue and investigating the cause to restore the affected operations. We will provide further updates as the investigation progresses
- identified Sep 09, 2026, 11:37 AM UTC
We are aware of an issue affecting certain Meta-integrated services in PROD2, including functionality related to Facebook, Instagram and WhatsApp. The issue is linked to a restriction applied by Meta to an application used to facilitate these integrations. We have escalated the matter with Meta and are working closely with them to resolve the issue. Based on the information currently available to us, we have no indication that customer data has been impacted. We will provide further updates as our investigation progresses and additional information becomes available
- resolved Sep 09, 2026, 06:37 PM UTC
The issue impacting certain Meta-integrated services, including Facebook, Instagram, and WhatsApp functionality, has been resolved. As the application resumes normal operations, customers may experience a increase in message volume as previously affected traffic is processed. We are closely monitoring the environment throughout the recovery period to ensure continued stability.