Sprinklr experienced a minor incident on November 13, 2025 affecting EMEA (Prod5), lasting 3h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 13, 2025, 11:50 AM UTC
We are currently observing latency issues in bot replies within AIMEE. The responses from the bot are delayed, and upon investigation, it appears that the latency is related to Azure API performance. The issue occurs inconsistently but is impacting the overall user experience. We will continue to monitor the situation from our side. If you have any questions or need further assistance, please don’t hesitate to reach out to Sprinklr Support.
- identified Nov 13, 2025, 12:53 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 13, 2025, 12:57 PM UTC
This is to inform that Microsoft has acknowledged an ongoing issue with the Azure OpenAI GPT-4 Mini service in the Sweden Central region, which may be contributing to the latency we are experiencing. They have also update the status site- Link - https://azure.status.microsoft/en-gb/status We will continue to monitor the situation from our side and provide updates as more information becomes available. If you have any questions or need further assistance, please don’t hesitate to reach out to Sprinklr
- resolved Nov 13, 2025, 02:53 PM UTC
Microsoft Azure has confirmed the issue is resolved. All impacted instances are restored, and services are operating normally. We will continue to monitor to ensure stable performance.