Sprinklr experienced a major incident on November 15, 2025 affecting America (Prod2) and America (Prod) and 1 more component, lasting 2d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 15, 2025, 01:18 PM UTC
Hi Team, We would like to inform you that we have identified an issue with X (formerly Twitter). Their recent release of an encrypted chat feature is currently impacting the grabbing of Direct Messages (DMs). Our team is actively investigating this, working closely with the X channel team, and we are treating the matter with utmost priority. We will keep you updated as soon as we have more information. Thank you for your patience and understanding.
- resolved Nov 18, 2025, 06:52 AM UTC
Hi Team, We’d like to inform you that the earlier issue affecting Direct Message (DM) grabbing on X (formerly Twitter) has now been resolved. Our engineering team, in collaboration with the X channel team, has implemented the necessary fixes, and the service is now functioning as expected. We are continuing to monitor the platform to ensure stability and consistent performance. Thank you for your patience and understanding