Sprinklr incident

Twitter publishing, grabbing and reporting affected

Major Resolved View vendor source →

Sprinklr experienced a major incident on November 18, 2025 affecting America (Prod2) and America (Prod) and 1 more component, lasting 16h 21m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:29 PM UTC
Resolved
Nov 19, 2025, 04:50 AM UTC
Duration
16h 21m
Detected by Pingoru
Nov 18, 2025, 12:29 PM UTC

Affected components

America (Prod2)America (Prod)America (Prod6)America (Prod8)EMEA (Prod3)EMEA (Prod5)EMEA (Prod15)EMEA (Prod16)EMEA (Prod17)EMEA (Prod18)

Update timeline

  1. investigating Nov 18, 2025, 12:29 PM UTC

    This is to inform you that we have observed issues in the platform especially with twitter publishing, grabbing and reporting. This seems to be occurring due to Twitter API issues. We shall keep you posted as soon as we have further updates on this.

  2. investigating Nov 18, 2025, 03:41 PM UTC

    would like to inform you about an ongoing issue related to Twitter publishing across the platform. We suspect that this could be related to the current Cloudflare outage, and we are actively working with twitter team to resolve the issue as a priority. We will continue to keep you posted on any further developments. In the meantime, if you have any urgent concerns, please reach out to Sprinklr support.

  3. resolved Nov 19, 2025, 04:50 AM UTC

    Twitter publishing, grabbing and reporting has been restored. All systems are operating as expected. Thank you for your patience.