Sprinklr experienced a major incident on November 12, 2025 affecting APAC (Prod4) and APAC (Prod11) and 1 more component, lasting 6d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 12, 2025, 04:43 PM UTC
We are currently experiencing a disruption with the Facebook Reels API. Users attempting to publish Reels may encounter errors such as: “We are currently experiencing a disruption with Facebook Reel API. Please re-try in a few minutes.” This issue appears to originate from Facebook’s end and is impacting all API-based publishing attempts. Current Action: Our engineering team is monitoring the situation and is in contact with Meta for updates. We recommend retrying affected posts after some time. Next Update: We will provide the next update as soon as more information becomes available. Thank you for your patience.
- resolved Nov 19, 2025, 05:17 AM UTC
Temporary disruption affecting Reels publishing via API has been resolved. Reels publishing is now functioning normally.