Sprinklr experienced a major incident on December 2, 2025 affecting America (Prod8), lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
America (Prod8)
Update timeline
- investigating Dec 02, 2025, 09:25 PM UTC
This is to inform you that we are observing intermittent issues in the platform especially with X media publishing, This seems to be occurring due to X API issues. We shall keep you posted as soon as we have further updates on this.
- resolved Dec 02, 2025, 10:08 PM UTC
The earlier intermittent issues affecting X media publishing have now been fully resolved. All platform functionalities are operating as expected. If you encounter any further issues, please contact the Sprinklr Support Team.