Sprinklr experienced a major incident on November 15, 2025 affecting America (Prod2) and America (Prod) and 1 more component, lasting 19d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 15, 2025, 01:55 AM UTC
Hi team This is to inform you that our team has identified an issue with Twitter message ingestion. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.We will provide updates as more information becomes available. Thank you.
- investigating Nov 15, 2025, 09:47 AM UTC
We are continuing to investigate this issue.
- investigating Nov 15, 2025, 09:55 AM UTC
We are continuing to investigate this issue.
- investigating Nov 15, 2025, 10:03 AM UTC
We are continuing to investigate this issue.
- identified Nov 15, 2025, 10:39 AM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 15, 2025, 11:23 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 16, 2025, 02:17 AM UTC
Hi Team, We’d like to inform you that the earlier disruptions in Twitter Data Ingestion have now been resolved. Our engineering teams have confirmed that services are stable and functioning as expected. We will continue to monitor the system closely to ensure consistent performance. Please note that the fix has not yet been implemented for Prod 19, and we will provide an update as soon as it becomes available. Thank you for your patience and understanding during this time.
- resolved Dec 04, 2025, 03:47 AM UTC
This incident has been resolved.