Sprinklr experienced a major incident on December 11, 2025 affecting America (Prod) and America (Prod6) and 1 more component, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 11, 2025, 04:37 AM UTC
This is to inform you that we have identified an issue where the Threads Message Insights API is currently failing across multiple environments. This is resulting delay in message when fetching message-level insights for Threads. The issue has been raised with the Threads (Meta) channel team and is now under active investigation. We are closely monitoring the situation and will provide updates as more information becomes available. In the meantime, if you observe any issues related to Threads insights or reporting, please report them to Sprinklr Support so we can assist and track the impact
- resolved Dec 12, 2025, 10:53 AM UTC
Hi Team, We are pleased to inform you that the issue impacting the Threads Message Insights API has been successfully resolved. The delays in fetching message-level insights for Threads have now been addressed, and the API is operating as expected across all environments. We would like to thank you for your patience and understanding while the Threads (Meta) channel team worked to resolve the issue. If you continue to experience any related issues or have any further questions, please don't hesitate to reach out to Sprinklr Support. Thank you for your cooperation.