Sprinklr experienced a major incident on December 22, 2025 affecting America (Prod) and America (Prod) and 1 more component, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 22, 2025, 10:08 AM UTC
Hi Team, The intermittent errors with the AI Chatbot have resurfaced, and we are currently investigating the issue again. Initial findings indicate it may be related to an OpenAI dependency, and our team is actively checking this with Azure for further validation. We will share updates as soon as we have more information. Please feel free to reach out if you have any questions in the meantime. Thank you for your patience.
- monitoring Dec 23, 2025, 07:18 AM UTC
The issue has subsided in the short term, and the service is currently operating as expected. That said, there may still be occasional intermittent behavior while we continue to monitor the system closely. As a next step, we are actively working with Azure to secure higher capacity to completely stabilize the service and prevent similar issues moving forward in this busy period. We appreciate your continued patience and will provide additional updates as progress is made. Please feel free to reach out if you have any questions or notice any ongoing issues.
- monitoring Dec 24, 2025, 08:02 AM UTC
The service is currently operating as expected; however, intermittent behavior may still occur while we continue to monitor the system closely. Our team is actively working with Azure to fully stabilize the service and prevent further disruptions. We appreciate your patience and will provide additional updates as progress is made. Please reach out if you experience any ongoing issues.
- resolved Dec 24, 2025, 11:15 AM UTC
Hi Team, We would like to confirm that the AI Chatbot service is now operating as expected and the reported issue has been resolved. At this time, no further disruptions are observed. We are continuing to closely monitor the system to ensure a seamless experience. In parallel, our team is actively working with our cloud provider (Azure) to complete a detailed Root Cause Analysis (RCA) related to the intermittent behavior observed earlier. However, rest assured we will continue to monitor the situation. Please feel free to reach out if you have any questions. Thank you for your continued patience and support.