Sprinklr experienced a major incident on January 16, 2026 affecting America (Prod2) and America (Prod) and 1 more component, lasting 1d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 16, 2026, 03:52 PM UTC
Hi Team, We would like to inform you that we are currently observing a spike in errors from X (formerly Twitter) APIs, which may impact publishing, message grabbing, reporting and other parts of platform . Our team is actively monitoring the situation and tracking updates from X. We will keep you informed as soon as we have further information or a resolution. Thank you for your patience and understanding. Please feel free to reach out to Sprinklr Support if you have any questions.
- resolved Jan 18, 2026, 05:30 AM UTC
Hi Team, We’re pleased to inform that the issue related to elevated error rates from X (formerly Twitter) APIs has been resolved. All services have stabilized, and customers should no longer experience disruptions to publishing, message ingestion, reporting, or other platform capabilities. Our teams have been closely monitoring performance to ensure everything is functioning smoothly. We appreciate your patience while this was being addressed and remain committed to providing a reliable experience. If you have any questions or continue to experience any issues, please feel free to reach out to Sprinklr Support. Thank you