Sprinklr incident
Customer-Uploaded Media Files Visibility Issue
Sprinklr experienced a major incident on January 20, 2026 affecting America (Prod) and America (Prod) and 1 more component, lasting 6d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 20, 2026, 01:42 PM UTC
We are reaching out to inform you that we are currently experiencing an issue where images uploaded by customers are not visible within Sprinklr. This may impact your chatbot workflows, depending on your usage of customer-uploaded images. Our teams are actively investigating the issue and are working closely with Meta to identify the root cause and restore full functionality at the earliest. We will keep you informed and share further updates as more information becomes available. Thank you for your patience.
- investigating Jan 20, 2026, 01:53 PM UTC
We are continuing to investigate this issue.
- investigating Jan 20, 2026, 02:44 PM UTC
This is a follow-up regarding the ongoing issue where all media files uploaded by customers are not currently visible within Sprinklr. The issue may continue to impact chatbot workflows and any use cases dependent on customer-uploaded media. Our teams remain actively engaged and are working closely with Meta to resolve this at the earliest. We will continue to keep you informed as progress is made. Thank you for your continued patience and cooperation.
- resolved Jan 27, 2026, 09:32 AM UTC
We want to inform you that, as per Meta, the issue affecting the visibility of customer-uploaded images within Sprinklr has now been resolved. Meta has confirmed that the underlying problem on their platform has been fixed, and customer-uploaded images are now displaying correctly across Sprinklr. If you encounter any further issues related to the incident, please feel free to reach out to Sprinklr support.