Sprinklr experienced a minor incident on January 28, 2026 affecting EMEA (Prod19), lasting 3h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 28, 2026, 02:02 PM UTC
Hi Team, We wanted to inform you that the Prod19 community site is currently experiencing a temporary service disruption, resulting intermittent page unavailability.Our engineering teams are actively investigating the issue and working to restore full access as quickly as possible. At this time, there is no action required from your side. We appreciate your patience and will keep you informed with timely updates as progress is made. Please feel free to reach out if you have any questions or notice additional issues.
- identified Jan 28, 2026, 04:00 PM UTC
Hi team, We are pleased to inform you that the issue with Prod19 Community Site has been resolved. After verification, we have confirmed that services are working as expected. However, we will continue to closely monitor the situation to ensure continued stability. Thank you for your patience throughout this process. If you experience any further issues or have additional questions, please do not hesitate to reach out.
- resolved Jan 28, 2026, 05:48 PM UTC
Hi team, We are pleased to inform you that the issue with Prod19 Community Site has been resolved. After verification, we have confirmed that services are working as expected. However, we will continue to closely monitor the situation to ensure continued stability. Thank you for your patience throughout this process. If you experience any further issues or have additional questions, please do not hesitate to reach out.