Sprinklr experienced a critical incident on January 29, 2026 affecting EMEA (Prod3), lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 29, 2026, 10:38 AM UTC
Hi Team, We are reaching out to inform you that Prod3 environment is inaccessible due to an outage identified. We are checking this with our team on highest priority and shall keep you posted as soon as more information becomes available.
- resolved Jan 29, 2026, 10:57 AM UTC
Hi Team, We are pleased to inform you that the issue impacting the Prod3 environment has now been resolved. The site is up and functioning as expected. Our teams will continue to monitor the environment to ensure stability. Please let us know if you observe any further issues or need additional assistance. Thank you for your patience and cooperation.