Springbook incident

Payments transactions are failing for Global Payment Gateway customers

Major Resolved View vendor source →

Springbook experienced a major incident on June 12, 2025 affecting PUBLIQ Payments, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 12:33 PM UTC
Resolved
Jun 12, 2025, 01:42 PM UTC
Duration
1h 8m
Detected by Pingoru
Jun 12, 2025, 12:33 PM UTC

Affected components

PUBLIQ Payments

Update timeline

  1. investigating Jun 12, 2025, 12:33 PM UTC

    We are currently working with RedSail and engaging with Global to investigate this issue.

  2. investigating Jun 12, 2025, 12:34 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 12, 2025, 12:35 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 12, 2025, 01:17 PM UTC

    We are actively engaged with RedSail and continuing to investigate this issue.

  5. monitoring Jun 12, 2025, 01:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jun 12, 2025, 01:42 PM UTC

    This incident has been resolved.