Springbook experienced a critical incident on July 21, 2025 affecting CivicPay Online Payment Processing and CivicPay Online Recurring and 1 more component, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
CivicPay Online Payment ProcessingCivicPay Online RecurringCivicPay Backend ProcessingCivicPay Online APICivicPay Administration
Update timeline
- investigating Jul 21, 2025, 03:01 PM UTC
Civicpay - Citizens get an "oops" error when logging in.
- monitoring Jul 21, 2025, 03:12 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 21, 2025, 03:15 PM UTC
There was an internal issue where our domain controller was unable to resolve the address for our cloud system.
- resolved Jul 21, 2025, 03:40 PM UTC
This incident has been resolved.