Springbook incident

Customers reporting performance issues

Major Resolved View vendor source →

Springbook experienced a major incident on August 20, 2025 affecting API and Cirrus and 1 more component, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2025, 01:34 PM UTC
Resolved
Aug 20, 2025, 04:44 PM UTC
Duration
3h 10m
Detected by Pingoru
Aug 20, 2025, 01:34 PM UTC

Affected components

APICirrusApplicant TrackingSpringbrook Enterprise CloudBusiness LicensingBusiness TaxCivicPay Backend ProcessingContact ManagementEmployee Self ServiceOpen Enrollment

Update timeline

  1. investigating Aug 20, 2025, 01:34 PM UTC

    We are currently investigating this issue.

  2. identified Aug 20, 2025, 02:28 PM UTC

    We have identified an issue with one of our backend servers. This is causing major performance issues. We are currently working to correct this issue.

  3. monitoring Aug 20, 2025, 02:34 PM UTC

    We have applied a change and are monitoring the situation. We are seeing much better performance, and jobs are starting to flow again.

  4. resolved Aug 20, 2025, 04:44 PM UTC

    This incident has been resolved.