Springbook incident

PUBLIQ SFTP Unavailable

Critical Resolved View vendor source →

Springbook experienced a critical incident on January 16, 2025 affecting PUBLIQ SFTP Server, lasting 5h 30m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2025, 05:16 PM UTC
Resolved
Jan 16, 2025, 10:47 PM UTC
Duration
5h 30m
Detected by Pingoru
Jan 16, 2025, 05:16 PM UTC

Affected components

PUBLIQ SFTP Server

Update timeline

  1. investigating Jan 16, 2025, 05:16 PM UTC

    The PUBLIQ SFTP server has been isolated while we are investigating an alert.

  2. investigating Jan 16, 2025, 07:36 PM UTC

    The alert was security related, and investigation shows it was a false positive. The site is available, and we are continuing to monitor.

  3. monitoring Jan 16, 2025, 07:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 16, 2025, 10:47 PM UTC

    This incident has been resolved.