Springbook incident

CivicPay Online / Bluefin Connectivity Problem

Major Resolved View vendor source →

Springbook experienced a major incident on February 10, 2025 affecting CivicPay Online Payment Processing and CivicPay Online Recurring, lasting 7h 33m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2025, 02:40 PM UTC
Resolved
Feb 10, 2025, 10:14 PM UTC
Duration
7h 33m
Detected by Pingoru
Feb 10, 2025, 02:40 PM UTC

Affected components

CivicPay Online Payment ProcessingCivicPay Online Recurring

Update timeline

  1. investigating Feb 10, 2025, 02:40 PM UTC

    We are currently experiencing a DNS problem that is causing a connectivity issue with the Bluefin payment gateway. We are currently unable to process payments with Bluefin at this time.

  2. monitoring Feb 10, 2025, 02:57 PM UTC

    We have recycled our internal CivicPay Online DNS servers, and the issue has been resolved. We are continuing to monitor this and will be investigating our DNS servers for a root cause.

  3. resolved Feb 10, 2025, 10:14 PM UTC

    This incident has been resolved.