Springbook experienced a critical incident on February 18, 2025 affecting SoftRight Hosted and KVS Hosted, lasting 5h 11m. The incident has been resolved; the full update timeline is below.
Affected components
SoftRight HostedKVS Hosted
Update timeline
- investigating Feb 18, 2025, 01:44 PM UTC
We are currently investigating an infrastructure issue that is preventing KVS and Softright user logins.
- investigating Feb 18, 2025, 02:51 PM UTC
We are continuing to investigate this issue.
- investigating Feb 18, 2025, 04:05 PM UTC
We are continuing to investigate this issue.
- investigating Feb 18, 2025, 05:35 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 18, 2025, 06:29 PM UTC
It has been determined that the Microsoft updates applied over the weekend caused an issue in the domain controllers managing the KVS/Softright hosted environment. Other domain controllers and environments were not affected by the monthly updates.
- resolved Feb 18, 2025, 06:56 PM UTC
This incident has been resolved.