Springbook incident

PUBLIQ Payments - some payments failing

Major Resolved View vendor source →

Springbook experienced a major incident on May 1, 2025 affecting PUBLIQ Payments, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2025, 05:26 PM UTC
Resolved
May 01, 2025, 06:07 PM UTC
Duration
40m
Detected by Pingoru
May 01, 2025, 05:26 PM UTC

Affected components

PUBLIQ Payments

Update timeline

  1. identified May 01, 2025, 05:26 PM UTC

    Payments going to the payment processors Global, Elevon, and First Data are currently failing due to an upstream issue. We are aware and monitoring the situation.

  2. monitoring May 01, 2025, 06:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 01, 2025, 06:07 PM UTC

    The provider has fixed the issue. We've confirmed it is working again.