Springbook incident

Springbrook Cirrus performance issues - very slow loading pages.

Major Resolved View vendor source →

Springbook experienced a major incident on May 6, 2025 affecting Cirrus, lasting 9h 52m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2025, 03:21 PM UTC
Resolved
May 07, 2025, 01:13 AM UTC
Duration
9h 52m
Detected by Pingoru
May 06, 2025, 03:21 PM UTC

Affected components

Cirrus

Update timeline

  1. investigating May 06, 2025, 03:21 PM UTC

    We are currently investigating this issue.

  2. investigating May 06, 2025, 04:08 PM UTC

    We are continuing to investigate performance issues in Cirrus.

  3. identified May 06, 2025, 04:28 PM UTC

    We have identified the issue and are working to correct it.

  4. identified May 06, 2025, 05:09 PM UTC

    We are aware of a problem in purchase orders that can have an impact throughout the system. We have a fix that is being worked on.

  5. monitoring May 06, 2025, 09:00 PM UTC

    The issue causing the slowness is currently being worked around. This evening, we will deploy a fix for the issue.

  6. resolved May 07, 2025, 01:13 AM UTC

    Hot fix deployment completed successfully