Springbook experienced a notice incident on September 29, 2024 affecting PUBLIQ QS1 Automatic Updates and PUBLIQ Plus CAMA and 1 more component, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Affected components
PUBLIQ QS1 Automatic UpdatesPUBLIQ Plus CAMAPUBLIQ Remote Backup ServicePUBLIQ SFTP ServerUtility Cloud APIPUBLIQ PaymentsPUBLIQ ASP HostingPUBLIQ Payroll Portal
Update timeline
- identified Sep 29, 2024, 04:48 PM UTC
Please be aware that the Customer Support staff for PUBLIQ Software is located in and around the Spartanburg SC area. This area has been severely impacted by Hurricane Helene, causing power and communication outages, as well as preventing people from being able to leave their homes. We expect support phone coverage to be limited during the recovery period. Please send PUBLIQ support requests via email to [email protected].
- resolved Sep 30, 2024, 11:02 PM UTC
PUBLIQ support call coverage has returned to normal.