Springbook experienced a critical incident on January 9, 2025 affecting PUBLIQ Plus CAMA, lasting 4d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 09, 2025, 03:00 PM UTC
We have identified an issue with the networking that is causing users to be unable to reach the application. We are taking steps to resolve it.
- identified Jan 09, 2025, 04:18 PM UTC
We are continuing to work with providers to reestablish the service.
- identified Jan 09, 2025, 05:16 PM UTC
We are continuing to work with Microsoft to reestablish the service. They have confirmed complex and inconsistent issues on their cloud hosting infrastructure and are working to correct them. We are evaluating additional recovery options in the event the issue can't be corrected in a timely manner.
- identified Jan 09, 2025, 07:38 PM UTC
Microsoft is continuing to correct the issues in the hosting environment, and they are making progress. We are continuing to investigate alternative solutions should Microsoft not provide a full mitigation in a timely manner.
- monitoring Jan 10, 2025, 05:10 PM UTC
Systems are currently online. We will continue to monitor closely while Microsoft continues to monitor the recovery of their network.
- resolved Jan 13, 2025, 04:24 PM UTC
All systems are continuing to function normally. No problems were found this when agencies resumed work. Closing the incident.