Springbook incident

CivicPay Online connectivity problem with Bluefin payment gateway

Critical Resolved View vendor source →

Springbook experienced a critical incident on February 6, 2025 affecting CivicPay Online Payment Processing and CivicPay Online Recurring, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2025, 03:41 PM UTC
Resolved
Feb 06, 2025, 04:23 PM UTC
Duration
42m
Detected by Pingoru
Feb 06, 2025, 03:41 PM UTC

Affected components

CivicPay Online Payment ProcessingCivicPay Online Recurring

Update timeline

  1. investigating Feb 06, 2025, 03:41 PM UTC

    We are currently investigating a problem with CivicPay Online connecting to the Bluefin payment gateway. Payments are not being accepted at this time.

  2. monitoring Feb 06, 2025, 03:52 PM UTC

    CivicPay Online is now able to connect to Bluefin. We are continuing to investigate root cause and will continue to monitor the issue.

  3. resolved Feb 06, 2025, 04:23 PM UTC

    This incident has been resolved.