Springbook incident

CivicPay - Oops errors throughout the application

Major Resolved View vendor source →

Springbook experienced a major incident on May 13, 2025 affecting CivicPay Online Payment Processing and CivicPay Online API and 1 more component, lasting 20h 44m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2025, 06:04 PM UTC
Resolved
May 14, 2025, 02:49 PM UTC
Duration
20h 44m
Detected by Pingoru
May 13, 2025, 06:04 PM UTC

Affected components

CivicPay Online Payment ProcessingCivicPay Online APICivicPay Administration

Update timeline

  1. investigating May 13, 2025, 06:04 PM UTC

    This is happening for both citizens and the administrators. We are currently investigating the issue.

  2. monitoring May 13, 2025, 06:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 13, 2025, 08:04 PM UTC

    We are planning on monitoring this until 8 AM Pacific tomorrow.

  4. resolved May 14, 2025, 02:49 PM UTC

    This incident has been resolved.