SpotOn experienced a major incident on October 20, 2025 affecting Support Phone, lasting 2h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 04:33 PM UTC
We are currently experiencing a temporary outage with our 3rd party telecom provider and are unable to take calls at this time. We sincerely apologize for any disruption this may cause to your operations. For immediate assistance, please reach us through one of the following channels: Via Email at [email protected] Via Live Chat, Visit spoton.com and look for the chat icon at the bottom of the landing page
- monitoring Oct 20, 2025, 06:28 PM UTC
We are seeing the phone lines partially recover an some calls are getting through to our team. If you continue to experience issues via phone, please use our email [email protected].
- resolved Oct 20, 2025, 07:23 PM UTC
The issue with the Support Phone Lines has been resolved.