Spotify incident
Spotify Android app instability, extreme slowness and persistent black screen – Samsung Galaxy S21
Ongoing since 01:09 PM UTC, affecting Service.
Hello Spotify Support Team, I have been experiencing instability with the Spotify Android app on my Samsung Galaxy S21 for the past few days. The app becomes extremely slow and, at times, gets stuck on a completely black screen. The issue became particularly severe today and persisted for approximately 12 hours. At the moment, the app seems to be working again, but its performance has been inconsistent, so I am concerned the problem may return. An important detail: Spotify works normally on my Windows PC using the same account. The issue appears to affect only my Samsung Galaxy S21. I have already tried several troubleshooting steps: Cleared the Spotify cache. Force-stopped the application. Restarted the phone. Checked the phone's date, time and timezone settings. Removed all downloaded music. Cleared all Spotify app data. Logged in again. Despite these steps, the instability has occurred again. My Spotify library, including my saved tracks and playlists, remains accessible on my PC. Device: Samsung Galaxy S21 Operating system: Android Country: Chile Could you please investigate whether this is a known issue affecting the Spotify Android app? Thank you for your assistance.
Affected components
Update timeline
- investigating Nov 05, 2026, 01:09 PM UTC
Hello Spotify Support Team, I have been experiencing instability with the Spotify Android app on my Samsung Galaxy S21 for the past few days. The app becomes extremely slow and, at times, gets stuck on a completely black screen. The issue became particularly severe today and persisted for approximately 12 hours. At the moment, the app seems to be working again, but its performance has been inconsistent, so I am concerned the problem may return. An important detail: Spotify works normally on my Windows PC using the same account. The issue appears to affect only my Samsung Galaxy S21. I have already tried several troubleshooting steps: Cleared the Spotify cache. Force-stopped the application. Restarted the phone. Checked the phone's date, time and timezone settings. Removed all downloaded music. Cleared all Spotify app data. Logged in again. Despite these steps, the instability has occurred again. My Spotify library, including my saved tracks and playlists, remains accessible on my PC. Device: Samsung Galaxy S21 Operating system: Android Country: Chile Could you please investigate whether this is a known issue affecting the Spotify Android app? Thank you for your assistance.
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