SpinTel Outage History

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SpinTel had 18 outages in the last 2 years totaling 181h 1m of downtime — averaging 0.7 incidents per month.

There were 18 SpinTel outages since September 15, 2024 totaling 181h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.spintel.net.au

Major September 14, 2026

nbn network issue

Detected by Pingoru
Sep 14, 2026, 09:28 AM UTC
Resolved
Sep 14, 2026, 09:55 AM UTC
Duration
26m
Timeline · 2 updates
  1. investigating Sep 14, 2026, 09:28 AM UTC

    Earlier this evening, we detected an unusually high volume of traffic affecting services across our network. Mitigation measures were put in place to prevent this traffic from causing further disruption. The issue has now been resolved, and services are returning to normal. We will continue to monitor the network closely and provide further updates if required. If your service is still offline, please power off your modem for 1 minute, then turn it back on and allow a few minutes for it to reconnect. If your service remains offline after restarting your modem, please contact our support team via live chat on our website or call 13 22 10.

  2. resolved Sep 14, 2026, 09:55 AM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major August 21, 2026

SMS Delivery issue

Detected by Pingoru
Aug 21, 2026, 12:29 AM UTC
Resolved
Aug 21, 2026, 09:07 AM UTC
Duration
8h 38m
Timeline · 2 updates
  1. investigating Aug 21, 2026, 12:29 AM UTC

    We experienced an issue affecting the delivery of SMS messages from our systems, including two-factor authentication (2FA) verification codes and other automated SMS notifications. The issue has now been resolved and SMS delivery is operating normally. Our technical team will continue to monitor the service to ensure stability. We apologise for any inconvenience caused.

  2. resolved Aug 21, 2026, 09:07 AM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major August 17, 2026

Nbn outage Ringwood/Bayswater

Detected by Pingoru
Aug 17, 2026, 08:47 PM UTC
Resolved
Aug 18, 2026, 03:16 AM UTC
Duration
6h 28m
Timeline · 3 updates
  1. investigating Aug 17, 2026, 08:47 PM UTC

    Monitoring has detected an nbn outage in Ringwood/Bayswater and surrounding areas, Engineers are investigating the cause of this outage. Updates will be provided as soon as they come to hand.

  2. investigating Aug 18, 2026, 12:58 AM UTC

    Configuration issue has been resolved and services are coming back online now. If your service is still offline, please power your modem off for 1 minute and then power back on. If still offline after power cycle please contact support through chat on our website or call 13 22 10.

  3. resolved Aug 18, 2026, 03:16 AM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major April 23, 2026

nbn outage Civic ACT

Detected by Pingoru
Apr 23, 2026, 09:11 PM UTC
Resolved
Apr 24, 2026, 01:32 AM UTC
Duration
4h 21m
Timeline · 2 updates
  1. investigating Apr 23, 2026, 09:11 PM UTC

    Monitoring has detected an nbn outage in Civic ACT and surrounding areas, Engineers are investigating the cause of this outage. Updates will be provided as soon as they come to hand.

  2. resolved Apr 24, 2026, 01:32 AM UTC

    We've now resolved the incident. Thanks for your patience. If your service is still offline please power your modem off for 1 minute and then power back on. If still offline after power cycle please contact support through chat on our website or call 13 22 10.

Read the full incident report →

Major March 10, 2026

nbn outage Berkeley Vale

Detected by Pingoru
Mar 10, 2026, 08:20 PM UTC
Resolved
Mar 11, 2026, 02:39 AM UTC
Duration
6h 19m
Timeline · 1 update
  1. resolved Mar 11, 2026, 02:39 AM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major February 26, 2026

nbn outage South Australia

Detected by Pingoru
Feb 26, 2026, 05:01 AM UTC
Resolved
Feb 26, 2026, 08:11 AM UTC
Duration
3h 10m
Timeline · 1 update
  1. resolved Feb 26, 2026, 08:11 AM UTC

    We have confirmation from Field team that all fibres have been spliced successfully and all associated alarms are cleared.

Read the full incident report →

Major February 12, 2026

nbn dropout NSW,ACT and SA

Detected by Pingoru
Feb 12, 2026, 02:07 AM UTC
Resolved
Feb 12, 2026, 03:19 AM UTC
Duration
1h 11m
Timeline · 1 update
  1. resolved Feb 12, 2026, 03:19 AM UTC

    The earlier service interruption was caused by an unexpected router crash and subsequent reboot. All services have now been restored and are operating normally. We are conducting a root cause analysis to prevent recurrence. Most customers should see their service automatically re-connect. If your service has not restored, please power cycle your modem. We apologise for the disruption and appreciate your patience.

Read the full incident report →

Major January 17, 2026

nbn Outage SA

Detected by Pingoru
Jan 17, 2026, 07:40 AM UTC
Resolved
Jan 17, 2026, 08:53 AM UTC
Duration
1h 12m
Timeline · 1 update
  1. resolved Jan 17, 2026, 08:53 AM UTC

    We've now resolved the incident. Thanks for your patience. If your service is still offline please power your modem off for 1 minute and then power back on. If still offline after power cycle please contact support through chat on our website or call 13 22 10.

Read the full incident report →

Major November 4, 2025

nbn Outage near Maitland & Berkeley Vale

Detected by Pingoru
Nov 04, 2025, 10:43 PM UTC
Resolved
Nov 05, 2025, 08:29 AM UTC
Duration
9h 45m
Timeline · 1 update
  1. resolved Nov 05, 2025, 08:29 AM UTC

    Services have been stable for the last 4 hours, if your service has not restored please power your modem off for 1 minute and power back on, and if service is still offline after power cycle please contact support through chat on our website or call 132210

Read the full incident report →

Major October 1, 2025

nbn outage

Detected by Pingoru
Oct 01, 2025, 09:48 AM UTC
Resolved
Oct 02, 2025, 09:48 AM UTC
Duration
23h 59m
Timeline · 1 update
  1. resolved Oct 02, 2025, 09:48 AM UTC

    This issue has been resolved.

Read the full incident report →

Major September 17, 2025

nbn outage in Asquith NSW and surrounding areas

Detected by Pingoru
Sep 17, 2025, 12:30 AM UTC
Resolved
Sep 17, 2025, 12:50 AM UTC
Duration
19m
Timeline · 1 update
  1. resolved Sep 17, 2025, 12:50 AM UTC

    We've identified a local power outage is impacting the area. Please check Ausgrid's outages site for updates: https://www.ausgrid.com.au/Outages/Current-Outages

Read the full incident report →

Major August 17, 2025

nbn outage Maitland

Detected by Pingoru
Aug 17, 2025, 04:19 PM UTC
Resolved
Aug 18, 2025, 02:45 AM UTC
Duration
10h 25m
Timeline · 1 update
  1. resolved Aug 18, 2025, 02:45 AM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major August 12, 2025

nbn data flow issues

Detected by Pingoru
Aug 12, 2025, 08:00 PM UTC
Resolved
Aug 13, 2025, 01:15 AM UTC
Duration
5h 15m
Timeline · 1 update
  1. resolved Aug 13, 2025, 01:15 AM UTC

    We've now confirmed the issue has been fixed, thank you for your patience. If your service is still experiencing issues please power your modem off for 10 minutes and then power back on. If after this you are still experiencing issues please contact support through chat on our website.

Read the full incident report →

Major June 6, 2025

Port Augusta nbn Outage

Detected by Pingoru
Jun 06, 2025, 01:16 AM UTC
Resolved
Jun 07, 2025, 08:32 AM UTC
Duration
1d 7h
Timeline · 1 update
  1. resolved Jun 07, 2025, 08:32 AM UTC

    Fibre repair team advised services should start restoring in the next 45 min and final ETR is 19:30 local Adelaide time.

Read the full incident report →

Major May 23, 2025

nbn outage Miranda POI

Detected by Pingoru
May 23, 2025, 01:34 PM UTC
Resolved
May 23, 2025, 08:21 PM UTC
Duration
6h 47m
Timeline · 1 update
  1. resolved May 23, 2025, 08:21 PM UTC

    Fibre repairs have been completed and services are back online. If your service has not restored please power your modem off for 1 minute and power back on.

Read the full incident report →

Major February 2, 2025

nbn™ outage in Cairns, Queensland

Detected by Pingoru
Feb 02, 2025, 10:26 PM UTC
Resolved
Feb 04, 2025, 09:12 PM UTC
Duration
1d 22h
Timeline · 1 update
  1. resolved Feb 04, 2025, 09:12 PM UTC

    We've now confirmed the incident has been resolved. If your services are still having issues please power your modem off for 1 minute and power back on. If your services are still offline after a power cycle please contact support through chat on our website or by calling 132210.

Read the full incident report →

Major October 15, 2024

nbn™ outage in parts of Victoria

Detected by Pingoru
Oct 15, 2024, 05:37 AM UTC
Resolved
Oct 15, 2024, 07:43 PM UTC
Duration
14h 5m
Timeline · 1 update
  1. resolved Oct 15, 2024, 07:43 PM UTC

    Fibre repairs have been completed and services are back online. If your service has not restored please power your modem off for 1 minute and power back on and if still offline after power cycle please contact support through chat on our website or by calling 132210.

Read the full incident report →