Spiceworks Outage History

Spiceworks is up right now

There were 2 Spiceworks outages since March 3, 2026 totaling 57h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.spiceworks.com

Minor April 28, 2026

Cloud Help Desk Intermittent slow page loading

Detected by Pingoru
Apr 28, 2026, 03:14 PM UTC
Resolved
Apr 30, 2026, 06:03 PM UTC
Duration
2d 2h
Affected: Cloud Help Desk
Timeline · 3 updates
  1. investigating Apr 28, 2026, 03:14 PM UTC

    We're investigating reports of slow performance and timeouts on the Cloud Help Desk. We've confirmed this is a system-side issue and are working on a fix. Updates to follow.

  2. monitoring Apr 28, 2026, 07:07 PM UTC

    We have successfully stabilized the Cloud Help Desk. Our teams will be monitoring for any further issues and investigating the root cause. Please submit a ticket via [email protected] if you still encounter excessive latency or timeouts.

  3. resolved Apr 30, 2026, 06:03 PM UTC

    We have seen no further reports of latency or timeouts, and our internal testing confirms that performance remains stable. We are now officially marking this incident as Resolved. Root Cause: The issue was triggered by a high-volume surge of API requests from a third-party data tool. This created an unexpected load on our database, specifically impacting the ticket queue and reporting sections. Prevention: To prevent a recurrence, we have implemented new traffic controls and rate-limiting measures. We will continue to monitor these systems to ensure long-term stability. If you are still experiencing any issues, please let our team know at [email protected].

Read the full incident report →

Minor March 3, 2026

Cloud Help Desk Delayed email notifications

Detected by Pingoru
Mar 03, 2026, 02:09 PM UTC
Resolved
Mar 03, 2026, 08:52 PM UTC
Duration
6h 43m
Affected: Cloud Help Desk
Timeline · 3 updates
  1. investigating Mar 03, 2026, 02:09 PM UTC

    We've received reports of email notifications for tickets being delayed. Engineering are investigating the issue.

  2. monitoring Mar 03, 2026, 06:29 PM UTC

    A fix has been deployed and the underlying issue is resolved. We are currently processing a backlog of delayed notifications. Delivery times will return to normal once the queue has cleared. Engineering is actively monitoring the recovery and has scaled resources to accelerate processing.

  3. resolved Mar 03, 2026, 08:52 PM UTC

    We have monitored the system and confirmed that notification delivery has returned to normal. As a result, we are marking this issue resolved. Note on Duplicates: Because of the way our retry logic handled the initial delays, some users may receive 1-2 duplicate notifications for older tickets. We appreciate your patience with this temporary "noise". If you continue to experience new delays, please contact us at [email protected] so we can investigate further.

Read the full incident report →

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