Spiceworks Outage History

Spiceworks is up right now

Spiceworks had 10 outages in the last 2 years totaling 2249h 53m of downtime — averaging 0.4 incidents per month.

There were 10 Spiceworks outages since May 5, 2025 totaling 2249h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.spiceworks.com

Minor April 28, 2026

Cloud Help Desk Intermittent slow page loading

Detected by Pingoru
Apr 28, 2026, 03:14 PM UTC
Resolved
Apr 30, 2026, 06:03 PM UTC
Duration
2d 2h
Affected: Cloud Help Desk
Timeline · 3 updates
  1. investigating Apr 28, 2026, 03:14 PM UTC

    We're investigating reports of slow performance and timeouts on the Cloud Help Desk. We've confirmed this is a system-side issue and are working on a fix. Updates to follow.

  2. monitoring Apr 28, 2026, 07:07 PM UTC

    We have successfully stabilized the Cloud Help Desk. Our teams will be monitoring for any further issues and investigating the root cause. Please submit a ticket via [email protected] if you still encounter excessive latency or timeouts.

  3. resolved Apr 30, 2026, 06:03 PM UTC

    We have seen no further reports of latency or timeouts, and our internal testing confirms that performance remains stable. We are now officially marking this incident as Resolved. Root Cause: The issue was triggered by a high-volume surge of API requests from a third-party data tool. This created an unexpected load on our database, specifically impacting the ticket queue and reporting sections. Prevention: To prevent a recurrence, we have implemented new traffic controls and rate-limiting measures. We will continue to monitor these systems to ensure long-term stability. If you are still experiencing any issues, please let our team know at [email protected].

Read the full incident report →

Minor March 3, 2026

Cloud Help Desk Delayed email notifications

Detected by Pingoru
Mar 03, 2026, 02:09 PM UTC
Resolved
Mar 03, 2026, 08:52 PM UTC
Duration
6h 43m
Affected: Cloud Help Desk
Timeline · 3 updates
  1. investigating Mar 03, 2026, 02:09 PM UTC

    We've received reports of email notifications for tickets being delayed. Engineering are investigating the issue.

  2. monitoring Mar 03, 2026, 06:29 PM UTC

    A fix has been deployed and the underlying issue is resolved. We are currently processing a backlog of delayed notifications. Delivery times will return to normal once the queue has cleared. Engineering is actively monitoring the recovery and has scaled resources to accelerate processing.

  3. resolved Mar 03, 2026, 08:52 PM UTC

    We have monitored the system and confirmed that notification delivery has returned to normal. As a result, we are marking this issue resolved. Note on Duplicates: Because of the way our retry logic handled the initial delays, some users may receive 1-2 duplicate notifications for older tickets. We appreciate your patience with this temporary "noise". If you continue to experience new delays, please contact us at [email protected] so we can investigate further.

Read the full incident report →

Minor October 20, 2025

Cloud Help Desk outage

Detected by Pingoru
Oct 20, 2025, 09:55 AM UTC
Resolved
Oct 21, 2025, 07:41 AM UTC
Duration
21h 45m
Affected: Cloud Help Desk
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 09:55 AM UTC

    Cloud Help Desk has been affected by the issues with Amazon Web Services https://health.aws.amazon.com/health/status. Amazon has reported that most requests are now completing and in our testing Cloud Help Desk is back up and running. We are continuing to monitor the situtation.

  2. resolved Oct 21, 2025, 07:41 AM UTC

    This has now been resolved.

Read the full incident report →

Critical October 8, 2025

Connectivity Dashboard - "data did not load!" error displayed

Detected by Pingoru
Oct 08, 2025, 02:10 PM UTC
Resolved
Oct 08, 2025, 02:52 PM UTC
Duration
42m
Affected: Connectivity Dashboard
Timeline · 2 updates
  1. investigating Oct 08, 2025, 02:10 PM UTC

    We're seeing reports that the management web page for connectivity dashboard is failing to load. Engineering have been made aware and are investigating.

  2. resolved Oct 08, 2025, 02:52 PM UTC

    Engineering were able to establish the root cause of this issue and implement a fix. Testing shows normal service is restored. If you're still seeing issues, try clearing your browser cache first. If the error still occurs, please open a ticket at [email protected]

Read the full incident report →

Minor October 7, 2025

Cloud Help Desk Mobile App notifications not being sent

Detected by Pingoru
Oct 07, 2025, 01:29 PM UTC
Resolved
Nov 04, 2025, 02:34 PM UTC
Duration
28d 1h
Affected: Cloud Help Desk
Timeline · 5 updates
  1. identified Oct 07, 2025, 01:29 PM UTC

    Following reports of push notifications not being sent for the mobile app, engineering have identified the likely cause. Work is underway to fix this as soon as possible.

  2. identified Oct 09, 2025, 07:44 PM UTC

    Our engineering team is actively working on resolving the issue with push notifications but we don't have an ETA for a fix yet. This remains a high priority, and we will provide another update as soon as more information is available. We apologize for the continued inconvenience.

  3. monitoring Oct 10, 2025, 07:20 AM UTC

    Notifications are back up and running. We are continuing to monitor the situation.

  4. identified Oct 17, 2025, 02:56 PM UTC

    We're seeing a small number of users reporting the issue started to happen again today. We reproduced it with an in house device and engineering are looking into the issue.

  5. resolved Nov 04, 2025, 02:34 PM UTC

    We kept this open to ensure the issue did not affect even a small number of users. The issue is now resolved and we've seen no further reports. If you are still seeing an issue with your mobile app notifications, please open a ticket at [email protected]

Read the full incident report →

Minor September 8, 2025

Cloud Help Desk - Slow or failed page loading for tickets

Detected by Pingoru
Sep 08, 2025, 02:23 PM UTC
Resolved
Sep 08, 2025, 06:08 PM UTC
Duration
3h 45m
Affected: Cloud Help Desk
Timeline · 3 updates
  1. investigating Sep 08, 2025, 02:23 PM UTC

    Engineering are investigating reports of slow/failed page loads. We will update this page as information becomes available.

  2. monitoring Sep 08, 2025, 03:13 PM UTC

    The page load issue is now resolved and our teams are monitoring to ensure stability continues. Please let us know at [email protected] if you're still experiencing this problem

  3. resolved Sep 08, 2025, 06:08 PM UTC

    We're seeing no further issues and are considering this resolved. Please reach out to [email protected] if you're still seeing page load/timeout issues with cloud help desk.

Read the full incident report →

Minor July 19, 2025

Update: Planned Maintenance - Transactional Email Infrastructure (Still Offline)

Detected by Pingoru
Jul 19, 2025, 11:24 AM UTC
Resolved
Jul 19, 2025, 03:32 PM UTC
Duration
4h 7m
Affected: Spiceworks CommunityCloud Help Desk
Timeline · 2 updates
  1. investigating Jul 19, 2025, 11:24 AM UTC

    The maintenance, which began at 12:30AM EDT, did not proceed as planned, and our systems remain offline. Current Impact: * Multi-Factor Authentication (MFA) for login remains temporarily disabled. You will still be able to log in using your username and password, but the second authentication step will not be required. * New account registration remains suspended. * All transactional emails (e.g., password resets, change email address) are currently not being sent. Our engineering team is actively investigating the issue with the highest priority and is working to restore full service as quickly as possible.

  2. resolved Jul 19, 2025, 03:32 PM UTC

    The maintenance is complete and transactional email operational.

Read the full incident report →

Minor May 16, 2025

Cloud Inventory - Login from web site links results in a blank page

Detected by Pingoru
May 16, 2025, 05:22 PM UTC
Resolved
May 21, 2025, 12:29 PM UTC
Duration
4d 19h
Affected: Inventory Online
Timeline · 2 updates
  1. investigating May 16, 2025, 05:22 PM UTC

    The engineering team is investigating. Users have mentioned this affecting chrome/chromium browsers but not Firefox. You may also be able to log into the community or cloud help desk first, and then navigate to https://apps.spiceworks.com/tools/device-inventory/ directly

  2. resolved May 21, 2025, 12:29 PM UTC

    Code has been rolled back that was causing this issue. Our engineering team will establish a suitable fix so that the code can be redeployed at a later date.

Read the full incident report →

Major May 5, 2025

Cloud Help Desk - Reports on the Export page stuck in the "running" state

Detected by Pingoru
May 05, 2025, 06:23 PM UTC
Resolved
Jun 25, 2025, 03:33 PM UTC
Duration
50d 21h
Affected: Cloud Help Desk
Timeline · 7 updates
  1. investigating May 05, 2025, 06:23 PM UTC

    The engineering team has been notified and are investigating the issue.

  2. investigating May 05, 2025, 07:15 PM UTC

    The backlog for reports has now cleared and it appears they are being processed normally.

  3. investigating May 06, 2025, 01:19 PM UTC

    Investigation is still ongoing as we saw this issue for a period of time again this morning.

  4. identified Jun 02, 2025, 06:33 PM UTC

    Engineering have a potential fix that will be applied late Wednesday June 4th (Central US time). The impact of this will be monitored to establish if additional work is required.

  5. identified Jun 10, 2025, 04:45 PM UTC

    Monitoring indicates the potential fix did not improve the issue. Engineering are treating this as a priority and will deploy additional logging tomorrow, in order to better trap the root cause of the issue.

  6. identified Jun 11, 2025, 01:57 PM UTC

    The root cause of this issue has been identified. A fix is being developed in the current sprint. A further update will be made once that code is tested and deployed.

  7. resolved Jun 25, 2025, 03:33 PM UTC

    A fix has been implemented and affected users with support tickets have confirmed it is effective. If you are still seeing this issue please submit a ticket with [email protected]

Read the full incident report →