Spiceworks incident
Update: Planned Maintenance - Transactional Email Infrastructure (Still Offline)
Spiceworks experienced a minor incident on July 19, 2025 affecting Spiceworks Community and Cloud Help Desk, lasting 4h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2025, 11:24 AM UTC
The maintenance, which began at 12:30AM EDT, did not proceed as planned, and our systems remain offline. Current Impact: * Multi-Factor Authentication (MFA) for login remains temporarily disabled. You will still be able to log in using your username and password, but the second authentication step will not be required. * New account registration remains suspended. * All transactional emails (e.g., password resets, change email address) are currently not being sent. Our engineering team is actively investigating the issue with the highest priority and is working to restore full service as quickly as possible.
- resolved Jul 19, 2025, 03:32 PM UTC
The maintenance is complete and transactional email operational.