Spendesk incident

Delays and errors during card transaction processing

Major Resolved View vendor source →

Spendesk experienced a major incident on October 20, 2025 affecting Virtual Cards and Physical Cards and 1 more component, lasting 13d 19h. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 02:55 PM UTC
Resolved
Nov 03, 2025, 10:09 AM UTC
Duration
13d 19h
Detected by Pingoru
Oct 20, 2025, 02:55 PM UTC

Affected components

Virtual CardsPhysical CardsSubscription Cards

Update timeline

  1. identified Oct 20, 2025, 02:55 PM UTC

    Numerous AWS services are still degraded, and this has an impact on some of our provider's services. This includes the following: not being able to create virtual card requests, view card details, card processing taking longer than expected. We are closely monitoring the situation and will provide updates as soon as possible. Thank you for your patience.

  2. monitoring Oct 21, 2025, 09:54 AM UTC

    The AWS incident has been resolved and we are closely monitoring the results.

  3. resolved Nov 03, 2025, 10:09 AM UTC

    This incident has been resolved.