Spektrix incident
Delays in sending Pre and Post show emails and applying Autotags
Spektrix experienced a minor incident on June 25, 2026 affecting UK and Ireland and US and Canada and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 25, 2026, 11:44 AM UTC
We're aware that you may be seeing delays in the Pre and Post show emails sending, and Autotags applying. If you've noticed a Pre or Post show email not sending, we recommend that you do not attempt to resend. Other digital mailings such as Programs and system emails like Order Confirmation and Account emails are not affected. We're investigating and will update here with any further information.
- identified Jun 25, 2026, 11:58 AM UTC
We've identified the cause of the delay on the Pre and Post show email and Autotag jobs, and are looking at how we can reduce the length of the delay
- monitoring Jun 25, 2026, 12:19 PM UTC
We've been able to start reducing the delay affecting Pre and Post show emails and Autotags. We expect that email sends and autotag applications that were delayed by the issue should complete by themselves within the next few hours - will update here if this estimate changes. You don't need to take any action.
- resolved Jun 25, 2026, 01:05 PM UTC
This issue has now been resolved - all delayed email sends and autotag applications should now have completed, and the system should now be working as normal.