Spektrix incident
Issue with payment screen not showing when Ticket Subscriptions are in the basket
Spektrix experienced a minor incident on June 30, 2026 affecting UK and Ireland and US and Canada and 1 more component, lasting 17h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 30, 2026, 03:49 PM UTC
We are currently investigating an issue with the payment screen not showing in the checkout flow when Ticket Subscriptions are in the basket. We will continue to provide updates as we look into this issue.
- identified Jun 30, 2026, 04:06 PM UTC
We have identified the cause of the issue and are working to have a fix in place. Spektrix Payments clients will continue experiencing the card details window not appearing in the checkout flow when a ticket subscription is by itself in the basket. Adding any other items to the basket will trigger the card details window to appear as expected, including adding other items while the ticket subscription is in the basket.
- monitoring Jun 30, 2026, 05:58 PM UTC
We have a fix in place as of 5:50 PM UTC and are seeing the checkout flow work as expected. All web-facing sales for Spektrix Payments clients should be continuing as usual. We will continue to monitor this throughout the rest of the day and will provide any additional updates as necessary.
- resolved Jul 01, 2026, 09:01 AM UTC
Confirming all issues were resolved by 5:50pm UTC last night - ticket subscription behaviour has been fully operational since that time.