Particle Outage History
Particle is up right nowPingoru has recorded 49 incidents for Particle: 12 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 4 | 9 of 744 (1%) |
| June 2026 | 1 | 336 of 720 (47%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 3 | 7 of 720 (1%) |
| October 2026 | 0 | 0 of 528 (0%) |
Incidents, newest first
Critical September 21, 2026 Infrastructure issue affecting Tachyon devices 3h 38m Tachyon Cloud
Started Sep 21, 2026, 06:07 PM UTC· resolved Sep 21, 2026, 09:45 PM UTC
- investigating Sep 21, 2026, 06:07 PM UTC
We are investigating an infrastructure issue affecting Tachyon devices. Some devices may experience delayed or intermittent connections to the Device Cloud. Other device types are not affected.
- identified Sep 21, 2026, 06:28 PM UTC
We've identified the source of the infrastructure issue impacting Tachyon devices. Our engineering team is actively working on a fix and will provide an update as soon as it's deployed.
- monitoring Sep 21, 2026, 09:03 PM UTC
A fix has been deployed and we're monitoring the results. Tachyon connectivity is stabilizing across affected regions. We'll continue to watch closely before marking this resolved.
- resolved Sep 21, 2026, 09:45 PM UTC
This incident has been resolved.
Minor September 1, 2026 Connectivity Disruption — Tachyon Devices 2h 13m Cellular Connectivity, Tachyon
Started Sep 01, 2026, 08:48 PM UTC· resolved Sep 01, 2026, 11:01 PM UTC
- investigating Sep 01, 2026, 08:48 PM UTC
Affected component: Tachyon device connectivity (SKUs: TACH4NA, TACH8NA, TACH8ROW) Started: Today, 1:22 PM PDT Description: We are currently investigating a connectivity disruption affecting Tachyon devices (SKUs TACH4NA, TACH8NA, TACH8ROW). The Particle team is actively investigating the issue and will post updates as more information becomes available. No other Particle device type or SKU is affected by this incident.
- identified Sep 01, 2026, 09:14 PM UTC
We have identified the cause of the connectivity disruption affecting Tachyon devices. Our team is actively working on a fix to resolve the issue. We will continue to post updates as progress is made. No other Particle device type or SKU is affected by this incident.
- monitoring Sep 01, 2026, 09:43 PM UTC
We have observed devices recovering and reconnecting. Our team continues to monitor the recovery to ensure full stabilization across the remaining Tachyon devices. We will provide a final update once all devices have fully reconnected and the incident is resolved.
- resolved Sep 01, 2026, 11:01 PM UTC
This incident has been resolved. All Tachyon devices have successfully reconnected and connectivity has been fully restored. Our team identified the root cause and implemented a fix, confirming full recovery across the affected fleet. No other Particle device type or SKU was affected by this incident.
Minor June 8, 2026 South African EtherSIM connectivity 36d 8h Ether SIM
Started Jun 08, 2026, 12:16 PM UTC· resolved Jul 14, 2026, 08:27 PM UTC
- investigating Jun 08, 2026, 12:16 PM UTC
Particle is investigating multiple reports of cellular carriers in South Africa rejecting or not allowing data sessions to flow. The issue relates to B524 and M524 devices.
- identified Jul 09, 2026, 10:11 PM UTC
Particle is working closely with our cellular partners, their regional partners, and the local carriers to address this issue. On the 27th of June a networking change was implemented, and devices coming online since are able to pass data. Investigation into the root cause is ongoing.
- resolved Jul 14, 2026, 08:27 PM UTC
The issue is considered resolved. Affected devices will need to be reset or power cycled to resume connectivity.
Minor May 21, 2026 Device connectivity instability 5h 10m Cellular Connectivity, Ether SIM
Started May 21, 2026, 03:07 PM UTC· resolved May 21, 2026, 08:17 PM UTC
- investigating May 21, 2026, 03:07 PM UTC
We are currently investigating an issue impacting cellular connectivity for some devices on our MVNO network. Our engineering and carrier teams are actively working to identify the root cause and restore normal service as quickly as possible.
- identified May 21, 2026, 03:44 PM UTC
We are seeing initial signs of recovery as connectivity is being restored for a portion of affected devices. Our teams continue to closely monitor the situation and work with carrier partners to ensure full service restoration.
- monitoring May 21, 2026, 06:09 PM UTC
Connectivity has largely recovered and we are continuing to monitor the situation closely to ensure service stability across the affected MVNO network. At this time, most devices should be operating normally, though a small number of customers may still experience intermittent issues as recovery completes. We will continue monitoring and provide a final update once we confirm the incident is fully resolved.
- resolved May 21, 2026, 08:17 PM UTC
The issue impacting cellular connectivity on our MVNO network has been resolved. Services have remained stable following recovery, and our teams have confirmed normal operation across affected systems.
Minor May 6, 2026 Integration/Event stream instability 38m Integrations
Started May 06, 2026, 12:02 AM UTC· resolved May 06, 2026, 12:41 AM UTC
- investigating May 06, 2026, 12:02 AM UTC
Particle is investigating reports of unstable integrations and the event stream.
- resolved May 06, 2026, 12:41 AM UTC
Particle has deployed a fix, and services are back to baseline.
Minor May 1, 2026 Ethersim connection instability 2h 45m Cellular Connectivity, Ether SIM
Started May 01, 2026, 06:16 PM UTC· resolved May 01, 2026, 09:01 PM UTC
- investigating May 01, 2026, 06:16 PM UTC
Particle is investigating reports of EtherSIM connection instability.
- monitoring May 01, 2026, 07:34 PM UTC
Our partners have identified the cause of the disruptions, and are observing recovery. We'll continue to monitor the situation.
- resolved May 01, 2026, 09:01 PM UTC
Connectivity has recovered.
Minor March 10, 2026 EtherSIM - Service degradation 4h 18m Cellular Connectivity
Started Mar 10, 2026, 05:00 PM UTC· resolved Mar 10, 2026, 09:18 PM UTC
- investigating Mar 10, 2026, 05:00 PM UTC
We are aware of a signaling issue impacting 4G data sessions for a small percentage of devices. We are closely monitoring the issue and working with our provider to resolve it.
- resolved Mar 10, 2026, 09:18 PM UTC
The issue was resolved
Notice March 8, 2026 EtherSIM Outage 3h 23m Cellular Connectivity, Ether SIM
Started Mar 08, 2026, 08:15 AM UTC· resolved Mar 08, 2026, 11:39 AM UTC
- investigating Mar 08, 2026, 08:15 AM UTC
Particle is investigating connectivity issues for devices connected on EtherSIM.
- identified Mar 08, 2026, 08:28 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 08, 2026, 10:09 AM UTC
Devices are recovering and Particle is monitoring the situation.
- monitoring Mar 08, 2026, 10:50 AM UTC
Online counts have recovered to expected levels, and reconnections have dropped. We’ll continue to monitor the situation.
- resolved Mar 08, 2026, 11:39 AM UTC
Connectivity has recovered to normal levels.
Major February 24, 2026 Tachyon <-> Particle cloud 9h 59m Tachyon Cloud
Started Feb 24, 2026, 09:24 PM UTC· resolved Feb 25, 2026, 07:23 AM UTC
- investigating Feb 24, 2026, 09:24 PM UTC
Particle is currently investigating reports of Tachyon devices that are unable to connect to the Particle cloud. Tachyon connectivity is not affected.
- monitoring Feb 24, 2026, 09:56 PM UTC
A fix has been implemented and the team is monitoring devices.
- resolved Feb 25, 2026, 07:23 AM UTC
This incident has been resolved.
Minor January 6, 2026 SIM activation delays 3h 6m SIM state management
Started Jan 06, 2026, 03:53 PM UTC· resolved Jan 06, 2026, 07:00 PM UTC
- identified Jan 06, 2026, 03:53 PM UTC
Particle is aware that some SIM activations are currently facing extended delays. Our cellular partners are actively working on a fix.
- resolved Jan 06, 2026, 07:00 PM UTC
This incident has been resolved.
Major October 20, 2025 Integration and Logic partial outage 8h 26m Integrations
Started Oct 20, 2025, 04:59 PM UTC· resolved Oct 21, 2025, 01:25 AM UTC
- identified Oct 20, 2025, 04:59 PM UTC
Particle has identified several services that are still affected after this morning's outage. This includes some logic executions, and Integrations which rely on secrets stored in the Particle cloud. The majority of logic functions, and integrations (that do not use secrets) are not impacted.
- resolved Oct 21, 2025, 01:25 AM UTC
Metrics for logic and integrations are back to normal.
Notice October 20, 2025 Integration, Logic & Ledger Outage 3h 17m Integrations
Started Oct 20, 2025, 10:35 AM UTC· resolved Oct 20, 2025, 01:53 PM UTC
- identified Oct 20, 2025, 10:35 AM UTC
From UTC 08:30 Integrations and Logic and Ledger was impacted by an AWS outage. Integrations have started to recover, but integration relying on saved secrets are still failing.
- monitoring Oct 20, 2025, 11:51 AM UTC
Services have recovered and normal operations resumed. The team continues to monitor the situation.
- resolved Oct 20, 2025, 01:53 PM UTC
The incident has resolved and services are back to normal.
Minor October 9, 2025 EtherSIM connectivity 10h 11m Cellular Connectivity, Ether SIM
Started Oct 09, 2025, 03:45 PM UTC· resolved Oct 10, 2025, 01:56 AM UTC
- investigating Oct 09, 2025, 03:45 PM UTC
Particle is investigating elevated levels of cellular rejections for devices connected on EtherSIM.
- identified Oct 09, 2025, 03:58 PM UTC
Our cellular partners have confirmed an outage on their end, and are working to restore connectivity. A subset of devices connected via EtherSIM is affected. We will provide more information as soon as it becomes available.
- identified Oct 09, 2025, 05:54 PM UTC
The situation has stabilised, but apart from a small batch of devices, recovery is not yet underway. We continue to work with our partners to understand the outage, and will provide an ETA to full recovery as soon as it's available.
- monitoring Oct 09, 2025, 08:32 PM UTC
We have observed strong signs of recovery and expect devices to reconnect soon.
- monitoring Oct 09, 2025, 10:06 PM UTC
Recovery is still underway.
- monitoring Oct 09, 2025, 11:35 PM UTC
Device recovery continues. Recovery is at 80% pre-outage levels.
- monitoring Oct 10, 2025, 12:35 AM UTC
The number of online devices is now within our daily baseline; we expect devices to have recovered and are waiting for confirmation from our partners that the problem is resolved.
- resolved Oct 10, 2025, 01:56 AM UTC
Online devices count and behavior match our daily numbers.
Major September 28, 2025 Cellular outage in US 58m Cellular Connectivity
Started Sep 28, 2025, 01:56 PM UTC· resolved Sep 28, 2025, 02:54 PM UTC
- investigating Sep 28, 2025, 01:56 PM UTC
We detected connectivity drops in the past few minutes, primarily affecting devices on AT&T in the US. Our MVNO partner has been notified and is actively investigating. Our team will continue to monitor the situation until it is resolved.
- monitoring Sep 28, 2025, 02:28 PM UTC
Connectivity has recovered to pre-outage levels. We will continue monitoring the fleet to ensure stability.
- resolved Sep 28, 2025, 02:54 PM UTC
The incident was resolved. Fleet numbers reached pre-outage levels and are stable.
Minor September 18, 2025 Network Degradation in South Africa 2h 9m Cellular Connectivity
Started Sep 18, 2025, 02:21 PM UTC· resolved Sep 18, 2025, 04:30 PM UTC
- investigating Sep 18, 2025, 02:21 PM UTC
The Particle team has identified connectivity issues affecting devices located in South Africa (ZA). Devices in this region may experience difficulties establishing or maintaining cellular connections. The Particle team is actively working with cellular partners to investigate the issue and gather more details. Updates will be provided as soon as more information becomes available.
- monitoring Sep 18, 2025, 03:09 PM UTC
Particle team has observed that devices in South Africa (ZA) are back online and connections are stable. We will continue monitoring closely to ensure ongoing reliability.
- resolved Sep 18, 2025, 04:30 PM UTC
This incident has been resolved.
Major August 18, 2025 EtherSIM outage 3h 35m Cellular Connectivity, Ether SIM
Started Aug 18, 2025, 06:48 AM UTC· resolved Aug 18, 2025, 10:24 AM UTC
- investigating Aug 18, 2025, 06:48 AM UTC
We have detected a degradation affecting Ethersim connectivity. The impact is most notable in the USA, but effects have also been observed in other regions worldwide. Our provider is currently investigating the issue.
- investigating Aug 18, 2025, 07:24 AM UTC
Our provider is continuing to investigate the issue with their downstream partner. In the meantime, we observe a gradual recovery as devices reattach using alternate routes. We continue to monitor the situation closely.
- identified Aug 18, 2025, 08:28 AM UTC
Data sessions continue to recover gradually. Our provider is working with their downstream partner to minimize impact and restore service as quickly as possible. We continue to monitor the issue closely.
- monitoring Aug 18, 2025, 09:16 AM UTC
A big part of the impacted devices has recovered by now. We will continue monitoring until full recovery is confirmed.
- resolved Aug 18, 2025, 10:24 AM UTC
The provider solved the issue, and the fleet recovered to values similar to before the outage
Minor August 5, 2025 Particle console errors 6m Management Console
Started Aug 05, 2025, 06:02 PM UTC· resolved Aug 05, 2025, 06:08 PM UTC
- identified Aug 05, 2025, 06:02 PM UTC
Particle is aware of and addressing an issue with the latest console deployment. Devices and the Particle event stream is unaffected. A rollback of the console changes is in progress.
- resolved Aug 05, 2025, 06:08 PM UTC
The change has been rolled back, and the console is fully functional.
Minor July 24, 2025 Console events not showing 24m Management Console
Started Jul 24, 2025, 04:53 PM UTC· resolved Jul 24, 2025, 05:18 PM UTC
- identified Jul 24, 2025, 04:53 PM UTC
Particle is aware that the console event stream is currently not loading for new sessions. The team is actively engaged.
- resolved Jul 24, 2025, 05:18 PM UTC
A rollback was performed, and the console is showing events. Impact was 8:56am PST to 10:10am PST; events continued to be delivered to Webhooks and devices. Impact was limited to the console's debug event view.
Minor July 8, 2025 Degraded Performance in SIM Management 3h 49m SIM state management
Started Jul 08, 2025, 04:58 PM UTC· resolved Jul 08, 2025, 08:48 PM UTC
- investigating Jul 08, 2025, 04:58 PM UTC
We are currently experiencing delays in processing SIM card state changes (activation, deactivation). This may result in slower-than-usual performance when managing SIM states via the Particle Console or API. Our engineering team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide updates as more information becomes available.
- monitoring Jul 08, 2025, 06:00 PM UTC
The performance of SIM card state changes has improved, and the system is now processing requests as expected. Our monitoring shows that operations such as activation and deactivation are functioning normally. We will continue to closely monitor the situation to ensure stability.
- resolved Jul 08, 2025, 08:48 PM UTC
This incident has been resolved.
Major June 23, 2025 Canada Rogers incident 2h 22m Cellular Connectivity
Started Jun 23, 2025, 08:44 PM UTC· resolved Jun 23, 2025, 11:06 PM UTC
- investigating Jun 23, 2025, 08:44 PM UTC
Particle is investigating reports of devices going offline in Canada. More information to follow.
- identified Jun 23, 2025, 09:07 PM UTC
All signs point to an issue isolated to the Rogers network, with devices capable of connecting to other carriers unaffected. The Particle infrastructure is operating as expected.
- monitoring Jun 23, 2025, 09:39 PM UTC
We’re seeing positive signs of recovery across the fleet. We'll continue to monitor closely over the next few hours until full restoration is achieved.
- resolved Jun 23, 2025, 11:06 PM UTC
Fleet connectivity levels have returned to values consistent with those before the incident. The issue appears to be resolved at this time.
Minor June 4, 2025 EtherSIM outage in USA and Canada 3h 14m Cellular Connectivity, Ether SIM
Started Jun 04, 2025, 08:09 AM UTC· resolved Jun 04, 2025, 11:24 AM UTC
- investigating Jun 04, 2025, 08:09 AM UTC
EtherSIM devices in Canada and the US have experienced connectivity issues. Particle team is investigation
- identified Jun 04, 2025, 08:31 AM UTC
The problem has been identified, we are seeing a recovery in the number of devices online.
- resolved Jun 04, 2025, 11:24 AM UTC
The incident has resolved and devices are connecting as expected.
Minor May 29, 2025 Delayed Usage Data for EtherSIM 14d 1h Management Console
Started May 29, 2025, 04:32 PM UTC· resolved Jun 12, 2025, 05:57 PM UTC
- investigating May 29, 2025, 04:32 PM UTC
We’ve identified an issue affecting EtherSIM CDR data collection. The issue began on May 27 at 2:19 AM CST. This does not impact device connectivity or data flow—all EtherSIM devices remain online and fully operational. However, customers will experience a delay in usage data visibility within the Console and usage CSV exports. No usage data is lost; it will be backfilled once the issue is resolved. We are actively working to resolve the issue and will provide updates as progress is made.
- identified May 30, 2025, 10:31 PM UTC
The issue was identified, and the team applied a partial fix. We’re working with the vendor to resolve the issue and backfill data.
- resolved Jun 12, 2025, 05:57 PM UTC
EtherSIM CDR data collection is fully operational, all data affected by this incident was backfill. Usage data visibility within the Console and usage CSV exports is fully operational.
Minor April 28, 2025 Electron 2G/3G (Non EtherSIM, non LTE) connectivity disruption 20h 16m Cellular Connectivity
Started Apr 28, 2025, 06:32 PM UTC· resolved Apr 29, 2025, 02:48 PM UTC
- monitoring Apr 28, 2025, 06:32 PM UTC
Electron/E-series devices on 2G/3G in North America, and around the world (non-EtherSIM), are currently affected by the power outages in Spain. Our cellular partner is affected and devices will be offline until power is restored in the region. Particle will provide updates as more information becomes available.
- monitoring Apr 28, 2025, 11:34 PM UTC
We are observing signs of recovery, with fleet connectivity numbers gradually increasing. The trend is positive and noticeable. We will continue monitoring closely until full resolution.
- resolved Apr 29, 2025, 02:48 PM UTC
Particle has confirmed that devices have recovered and are operating as expected.
Minor April 28, 2025 European connectivity impacted due to ES/PT/FR Power outages 23h 47m Cellular Connectivity
Started Apr 28, 2025, 03:25 PM UTC· resolved Apr 29, 2025, 03:12 PM UTC
- monitoring Apr 28, 2025, 03:25 PM UTC
Devices in Europe and outside of North America could face connectivity challenges due to the power outages affecting the Spanish, Portuguese and (Southern) French power grids. This could affect devices not in these regions due to data routing through these countries, although we expect the majority of devices to remain functional. Local authorities are working to restore power to the region, and resolution is expected towards the end of the day. An update will be provided in six hours, or as the situation changes.
- monitoring Apr 28, 2025, 06:10 PM UTC
Due to the continued lack of power, the infrastructure in Spain and Portugal is powering down as emergency batteries are depleted. There is a slow procession of devices falling offline, and we expect the pattern will continue until power is restored. Devices should reconnect once power is restored.
- resolved Apr 29, 2025, 03:12 PM UTC
Particle has confirmed that devices have recovered and are operating as expected.
Minor April 24, 2025 EtherSIM (Small Service Degradation) 6h 19m Cellular Connectivity, Ether SIM
Started Apr 24, 2025, 06:46 AM UTC· resolved Apr 24, 2025, 01:05 PM UTC
- investigating Apr 24, 2025, 06:46 AM UTC
Particle is investigating an outage related to EtherSIM devices. Devices appear unable to reconnect if sessions are lost.
- identified Apr 24, 2025, 07:17 AM UTC
Particle has identified a small dropoff in EtherSIM events. We've escalated to our partners, who are actively engaged in this issue. Only a small subset of EtherSIM devices are impacted at this time, mostly impacted at the point of reconnection.
- monitoring Apr 24, 2025, 11:58 AM UTC
Particle continues to monitor the situation and we have noted significant recovery, but a small subset of devices are still affected.
- resolved Apr 24, 2025, 01:05 PM UTC
Particle has confirmed that devices have recovered and are operating as expected.