Particle incident

Infrastructure issue affecting Tachyon devices

Critical Resolved View vendor source →

Particle experienced a critical incident on September 21, 2026 affecting Tachyon Cloud, lasting 3h 38m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2026, 06:07 PM UTC
Resolved
Sep 21, 2026, 09:45 PM UTC
Duration
3h 38m
Detected by Pingoru
Sep 21, 2026, 06:07 PM UTC

Affected components

Tachyon Cloud

Update timeline

  1. investigating Sep 21, 2026, 06:07 PM UTC

    We are investigating an infrastructure issue affecting Tachyon devices. Some devices may experience delayed or intermittent connections to the Device Cloud. Other device types are not affected.

  2. identified Sep 21, 2026, 06:28 PM UTC

    We've identified the source of the infrastructure issue impacting Tachyon devices. Our engineering team is actively working on a fix and will provide an update as soon as it's deployed.

  3. monitoring Sep 21, 2026, 09:03 PM UTC

    A fix has been deployed and we're monitoring the results. Tachyon connectivity is stabilizing across affected regions. We'll continue to watch closely before marking this resolved.

  4. resolved Sep 21, 2026, 09:45 PM UTC

    This incident has been resolved.