Particle Outage History

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Particle had 14 outages in the last 2 years totaling 930h 19m of downtime — averaging 0.6 incidents per month.

There were 14 Particle outages since September 28, 2025 totaling 930h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.particle.io

Critical September 21, 2026

Infrastructure issue affecting Tachyon devices

Detected by Pingoru
Sep 21, 2026, 06:07 PM UTC
Resolved
Sep 21, 2026, 09:45 PM UTC
Duration
3h 38m
Affected: Tachyon Cloud
Timeline · 4 updates
  1. investigating Sep 21, 2026, 06:07 PM UTC

    We are investigating an infrastructure issue affecting Tachyon devices. Some devices may experience delayed or intermittent connections to the Device Cloud. Other device types are not affected.

  2. identified Sep 21, 2026, 06:28 PM UTC

    We've identified the source of the infrastructure issue impacting Tachyon devices. Our engineering team is actively working on a fix and will provide an update as soon as it's deployed.

  3. monitoring Sep 21, 2026, 09:03 PM UTC

    A fix has been deployed and we're monitoring the results. Tachyon connectivity is stabilizing across affected regions. We'll continue to watch closely before marking this resolved.

  4. resolved Sep 21, 2026, 09:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 1, 2026

Connectivity Disruption — Tachyon Devices

Detected by Pingoru
Sep 01, 2026, 08:48 PM UTC
Resolved
Sep 01, 2026, 11:01 PM UTC
Duration
2h 13m
Affected: Cellular ConnectivityTachyon
Timeline · 4 updates
  1. investigating Sep 01, 2026, 08:48 PM UTC

    Affected component: Tachyon device connectivity (SKUs: TACH4NA, TACH8NA, TACH8ROW) Started: Today, 1:22 PM PDT Description: We are currently investigating a connectivity disruption affecting Tachyon devices (SKUs TACH4NA, TACH8NA, TACH8ROW). The Particle team is actively investigating the issue and will post updates as more information becomes available. No other Particle device type or SKU is affected by this incident.

  2. identified Sep 01, 2026, 09:14 PM UTC

    We have identified the cause of the connectivity disruption affecting Tachyon devices. Our team is actively working on a fix to resolve the issue. We will continue to post updates as progress is made. No other Particle device type or SKU is affected by this incident.

  3. monitoring Sep 01, 2026, 09:43 PM UTC

    We have observed devices recovering and reconnecting. Our team continues to monitor the recovery to ensure full stabilization across the remaining Tachyon devices. We will provide a final update once all devices have fully reconnected and the incident is resolved.

  4. resolved Sep 01, 2026, 11:01 PM UTC

    This incident has been resolved. All Tachyon devices have successfully reconnected and connectivity has been fully restored. Our team identified the root cause and implemented a fix, confirming full recovery across the affected fleet. No other Particle device type or SKU was affected by this incident.

Read the full incident report →

Minor June 8, 2026

South African EtherSIM connectivity

Detected by Pingoru
Jun 08, 2026, 12:16 PM UTC
Resolved
Jul 14, 2026, 08:27 PM UTC
Duration
36d 8h
Affected: Ether SIM
Timeline · 3 updates
  1. investigating Jun 08, 2026, 12:16 PM UTC

    Particle is investigating multiple reports of cellular carriers in South Africa rejecting or not allowing data sessions to flow. The issue relates to B524 and M524 devices.

  2. identified Jul 09, 2026, 10:11 PM UTC

    Particle is working closely with our cellular partners, their regional partners, and the local carriers to address this issue. On the 27th of June a networking change was implemented, and devices coming online since are able to pass data. Investigation into the root cause is ongoing.

  3. resolved Jul 14, 2026, 08:27 PM UTC

    The issue is considered resolved. Affected devices will need to be reset or power cycled to resume connectivity.

Read the full incident report →

Minor May 21, 2026

Device connectivity instability

Detected by Pingoru
May 21, 2026, 03:07 PM UTC
Resolved
May 21, 2026, 08:17 PM UTC
Duration
5h 10m
Affected: Cellular ConnectivityEther SIM
Timeline · 4 updates
  1. investigating May 21, 2026, 03:07 PM UTC

    We are currently investigating an issue impacting cellular connectivity for some devices on our MVNO network. Our engineering and carrier teams are actively working to identify the root cause and restore normal service as quickly as possible.

  2. identified May 21, 2026, 03:44 PM UTC

    We are seeing initial signs of recovery as connectivity is being restored for a portion of affected devices. Our teams continue to closely monitor the situation and work with carrier partners to ensure full service restoration.

  3. monitoring May 21, 2026, 06:09 PM UTC

    Connectivity has largely recovered and we are continuing to monitor the situation closely to ensure service stability across the affected MVNO network. At this time, most devices should be operating normally, though a small number of customers may still experience intermittent issues as recovery completes. We will continue monitoring and provide a final update once we confirm the incident is fully resolved.

  4. resolved May 21, 2026, 08:17 PM UTC

    The issue impacting cellular connectivity on our MVNO network has been resolved. Services have remained stable following recovery, and our teams have confirmed normal operation across affected systems.

Read the full incident report →

Minor May 6, 2026

Integration/Event stream instability

Detected by Pingoru
May 06, 2026, 12:02 AM UTC
Resolved
May 06, 2026, 12:41 AM UTC
Duration
38m
Affected: Integrations
Timeline · 2 updates
  1. investigating May 06, 2026, 12:02 AM UTC

    Particle is investigating reports of unstable integrations and the event stream.

  2. resolved May 06, 2026, 12:41 AM UTC

    Particle has deployed a fix, and services are back to baseline.

Read the full incident report →

Minor May 1, 2026

Ethersim connection instability

Detected by Pingoru
May 01, 2026, 06:16 PM UTC
Resolved
May 01, 2026, 09:01 PM UTC
Duration
2h 45m
Affected: Cellular ConnectivityEther SIM
Timeline · 3 updates
  1. investigating May 01, 2026, 06:16 PM UTC

    Particle is investigating reports of EtherSIM connection instability.

  2. monitoring May 01, 2026, 07:34 PM UTC

    Our partners have identified the cause of the disruptions, and are observing recovery. We'll continue to monitor the situation.

  3. resolved May 01, 2026, 09:01 PM UTC

    Connectivity has recovered.

Read the full incident report →

Minor March 10, 2026

EtherSIM - Service degradation

Detected by Pingoru
Mar 10, 2026, 05:00 PM UTC
Resolved
Mar 10, 2026, 09:18 PM UTC
Duration
4h 18m
Affected: Cellular Connectivity
Timeline · 2 updates
  1. investigating Mar 10, 2026, 05:00 PM UTC

    We are aware of a signaling issue impacting 4G data sessions for a small percentage of devices. We are closely monitoring the issue and working with our provider to resolve it.

  2. resolved Mar 10, 2026, 09:18 PM UTC

    The issue was resolved

Read the full incident report →

Notice March 8, 2026

EtherSIM Outage

Detected by Pingoru
Mar 08, 2026, 08:15 AM UTC
Resolved
Mar 08, 2026, 11:39 AM UTC
Duration
3h 23m
Affected: Cellular ConnectivityEther SIM
Timeline · 5 updates
  1. investigating Mar 08, 2026, 08:15 AM UTC

    Particle is investigating connectivity issues for devices connected on EtherSIM.

  2. identified Mar 08, 2026, 08:28 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 08, 2026, 10:09 AM UTC

    Devices are recovering and Particle is monitoring the situation.

  4. monitoring Mar 08, 2026, 10:50 AM UTC

    Online counts have recovered to expected levels, and reconnections have dropped. We’ll continue to monitor the situation.

  5. resolved Mar 08, 2026, 11:39 AM UTC

    Connectivity has recovered to normal levels.

Read the full incident report →

Major February 24, 2026

Tachyon <-> Particle cloud

Detected by Pingoru
Feb 24, 2026, 09:24 PM UTC
Resolved
Feb 25, 2026, 07:23 AM UTC
Duration
9h 59m
Affected: Tachyon Cloud
Timeline · 3 updates
  1. investigating Feb 24, 2026, 09:24 PM UTC

    Particle is currently investigating reports of Tachyon devices that are unable to connect to the Particle cloud. Tachyon connectivity is not affected.

  2. monitoring Feb 24, 2026, 09:56 PM UTC

    A fix has been implemented and the team is monitoring devices.

  3. resolved Feb 25, 2026, 07:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 6, 2026

SIM activation delays

Detected by Pingoru
Jan 06, 2026, 03:53 PM UTC
Resolved
Jan 06, 2026, 07:00 PM UTC
Duration
3h 6m
Affected: SIM state management
Timeline · 2 updates
  1. identified Jan 06, 2026, 03:53 PM UTC

    Particle is aware that some SIM activations are currently facing extended delays. Our cellular partners are actively working on a fix.

  2. resolved Jan 06, 2026, 07:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Integration and Logic partial outage

Detected by Pingoru
Oct 20, 2025, 04:59 PM UTC
Resolved
Oct 21, 2025, 01:25 AM UTC
Duration
8h 26m
Affected: Integrations
Timeline · 2 updates
  1. identified Oct 20, 2025, 04:59 PM UTC

    Particle has identified several services that are still affected after this morning's outage. This includes some logic executions, and Integrations which rely on secrets stored in the Particle cloud. The majority of logic functions, and integrations (that do not use secrets) are not impacted.

  2. resolved Oct 21, 2025, 01:25 AM UTC

    Metrics for logic and integrations are back to normal.

Read the full incident report →

Notice October 20, 2025

Integration, Logic & Ledger Outage

Detected by Pingoru
Oct 20, 2025, 10:35 AM UTC
Resolved
Oct 20, 2025, 01:53 PM UTC
Duration
3h 17m
Affected: Integrations
Timeline · 3 updates
  1. identified Oct 20, 2025, 10:35 AM UTC

    From UTC 08:30 Integrations and Logic and Ledger was impacted by an AWS outage. Integrations have started to recover, but integration relying on saved secrets are still failing.

  2. monitoring Oct 20, 2025, 11:51 AM UTC

    Services have recovered and normal operations resumed. The team continues to monitor the situation.

  3. resolved Oct 20, 2025, 01:53 PM UTC

    The incident has resolved and services are back to normal.

Read the full incident report →

Minor October 9, 2025

EtherSIM connectivity

Detected by Pingoru
Oct 09, 2025, 03:45 PM UTC
Resolved
Oct 10, 2025, 01:56 AM UTC
Duration
10h 11m
Affected: Cellular ConnectivityEther SIM
Timeline · 8 updates
  1. investigating Oct 09, 2025, 03:45 PM UTC

    Particle is investigating elevated levels of cellular rejections for devices connected on EtherSIM.

  2. identified Oct 09, 2025, 03:58 PM UTC

    Our cellular partners have confirmed an outage on their end, and are working to restore connectivity. A subset of devices connected via EtherSIM is affected. We will provide more information as soon as it becomes available.

  3. identified Oct 09, 2025, 05:54 PM UTC

    The situation has stabilised, but apart from a small batch of devices, recovery is not yet underway. We continue to work with our partners to understand the outage, and will provide an ETA to full recovery as soon as it's available.

  4. monitoring Oct 09, 2025, 08:32 PM UTC

    We have observed strong signs of recovery and expect devices to reconnect soon.

  5. monitoring Oct 09, 2025, 10:06 PM UTC

    Recovery is still underway.

  6. monitoring Oct 09, 2025, 11:35 PM UTC

    Device recovery continues. Recovery is at 80% pre-outage levels.

  7. monitoring Oct 10, 2025, 12:35 AM UTC

    The number of online devices is now within our daily baseline; we expect devices to have recovered and are waiting for confirmation from our partners that the problem is resolved.

  8. resolved Oct 10, 2025, 01:56 AM UTC

    Online devices count and behavior match our daily numbers.

Read the full incident report →

Major September 28, 2025

Cellular outage in US

Detected by Pingoru
Sep 28, 2025, 01:56 PM UTC
Resolved
Sep 28, 2025, 02:54 PM UTC
Duration
58m
Affected: Cellular Connectivity
Timeline · 3 updates
  1. investigating Sep 28, 2025, 01:56 PM UTC

    We detected connectivity drops in the past few minutes, primarily affecting devices on AT&T in the US. Our MVNO partner has been notified and is actively investigating. Our team will continue to monitor the situation until it is resolved.

  2. monitoring Sep 28, 2025, 02:28 PM UTC

    Connectivity has recovered to pre-outage levels. We will continue monitoring the fleet to ensure stability.

  3. resolved Sep 28, 2025, 02:54 PM UTC

    The incident was resolved. Fleet numbers reached pre-outage levels and are stable.

Read the full incident report →