SPARC Media Hub Outage History

SPARC Media Hub is up right now

Pingoru has recorded 23 incidents for SPARC Media Hub: 4 in the last 12 months and 0 in the last 90 days.

Source: status.sparcmediahub.com

23incidents recorded
4last 12 months
0last 90 days
3 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking SPARC Media Hub in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202615 of 720 (1%)
May 202611 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 565 (0%)

Incidents, newest first

Critical May 22, 2026 Texting Services Outage 34m Texting Services

Started May 22, 2026, 04:55 PM UTC· resolved May 22, 2026, 05:30 PM UTC

  1. investigating May 22, 2026, 04:55 PM UTC

    At 9:22AM PST, Text Groove had received reports of increased error rates on their platform affecting users in our region. Their engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.

  2. monitoring May 22, 2026, 05:14 PM UTC

    At 10:12AM PST, Text Groove have implemented a fix and are currently monitoring. We are seeing services slowly being restored. Thank you for your continued patience.

  3. resolved May 22, 2026, 05:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 16, 2026 Outbound Emails 4h 26m Main Application

Started Apr 16, 2026, 04:35 PM UTC· resolved Apr 16, 2026, 09:01 PM UTC

  1. identified Apr 16, 2026, 04:35 PM UTC

    The team have identified an issue where emails are not being sent from the SPARC platform. This is directly linked to a third party vendor issue and the team are working to implementing a fix.

  2. resolved Apr 16, 2026, 09:01 PM UTC

    This incident has been resolved. Emails will now send without issue.

Read the full incident report →

Minor November 18, 2025 Platform Access 3h 54m Main Application, Creative Components, Promotional Components, Texting Services and 2 more

Started Nov 18, 2025, 02:21 PM UTC· resolved Nov 18, 2025, 06:15 PM UTC

  1. identified Nov 18, 2025, 02:21 PM UTC

    As of 3:48AM PST/6:48 AM EST, SPARC Media Hub's DNS provider have been experiencing a global outage across all their services. Those outages have impacted platform access to SPARC. While we've seen a decrease in the outage errors, we continue to monitor and work with Cloudflare Engineers to restore service fully. We apologize for the inconvenience.

  2. monitoring Nov 18, 2025, 02:49 PM UTC

    Cloudflare believe a final fix has been implemented and are starting to see full service restored. We will continue to monitor to ensure connectivity to the Platform is maintained.

  3. resolved Nov 18, 2025, 06:15 PM UTC

    This incident is considered resolved. A full investigation will be conducted to determine the full cause.

Read the full incident report →

Minor October 20, 2025 Amazon Outage 5h 47m Main Application, Creative Components, Texting Services, Content Delivery Network and 1 more

Started Oct 20, 2025, 05:10 PM UTC· resolved Oct 20, 2025, 10:58 PM UTC

  1. identified Oct 20, 2025, 05:10 PM UTC

    Since 12:11am PST, Amazon Web Services are experience degraded performance of services in our region. We're monitoring the outage with Amazon Engineers and will post updates as they become available. During this time, parts of the platform may become unavailable such as file uploads or text message processing. We apologize for the inconvenience.

  2. resolved Oct 20, 2025, 10:58 PM UTC

    Amazon Engineers have resolved this outage.

Read the full incident report →

Notice May 27, 2025 Waiver Link Errors 3h 59m Promotional Components

Started May 27, 2025, 05:14 PM UTC· resolved May 27, 2025, 09:13 PM UTC

  1. investigating May 27, 2025, 05:14 PM UTC

    We're currently investigating an issue where winners may receive a "404 Page Not Found" error when visiting the link. The error seems intermittent and not persistent.

  2. monitoring May 27, 2025, 07:13 PM UTC

    A fix has been implemented and we are monitoring services for waiver links. Links already generated should begin to work as per normal.

  3. resolved May 27, 2025, 09:13 PM UTC

    This incident has been resolved. All services restored fully as of 3:13pm EST

Read the full incident report →

Critical May 16, 2025 Platform Outage 4d 19h Main Application

Started May 16, 2025, 04:53 PM UTC· resolved May 21, 2025, 12:51 PM UTC

  1. identified May 16, 2025, 04:53 PM UTC

    We're currently investigating an outage with the platform and are working to resolve the issue as soon as possible.

  2. monitoring May 16, 2025, 04:59 PM UTC

    A fix has been implemented and we are currently monitoring as service appears to be restored.

  3. resolved May 21, 2025, 12:51 PM UTC

    This incident has been resolved.

Read the full incident report →