SPARC Media Hub incident

Outbound Emails

Minor Resolved View vendor source →

SPARC Media Hub experienced a minor incident on April 16, 2026 affecting Main Application, lasting 4h 26m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 04:35 PM UTC
Resolved
Apr 16, 2026, 09:01 PM UTC
Duration
4h 26m
Detected by Pingoru
Apr 16, 2026, 04:35 PM UTC

Affected components

Main Application

Update timeline

  1. identified Apr 16, 2026, 04:35 PM UTC

    The team have identified an issue where emails are not being sent from the SPARC platform. This is directly linked to a third party vendor issue and the team are working to implementing a fix.

  2. resolved Apr 16, 2026, 09:01 PM UTC

    This incident has been resolved. Emails will now send without issue.