SPARC Media Hub experienced a minor incident on October 20, 2025 affecting Main Application and Creative Components and 1 more component, lasting 5h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Main ApplicationCreative ComponentsTexting ServicesContent Delivery NetworkFTP Automatic Importer
Update timeline
- identified Oct 20, 2025, 05:10 PM UTC
Since 12:11am PST, Amazon Web Services are experience degraded performance of services in our region. We're monitoring the outage with Amazon Engineers and will post updates as they become available. During this time, parts of the platform may become unavailable such as file uploads or text message processing. We apologize for the inconvenience.
- resolved Oct 20, 2025, 10:58 PM UTC
Amazon Engineers have resolved this outage.