SPARC Media Hub incident

Amazon Outage

Resolved after 5 hours 47 minutes, affecting Main Application and Creative Components and 1 more, on October 20, 2025.

identified Oct 20, 2025, 05:10 PM UTC

Since 12:11am PST, Amazon Web Services are experience degraded performance of services in our region. We're monitoring the outage with Amazon Engineers and will post updates as they become available. During this time, parts of the platform may become unavailable such as file uploads or text message processing. We apologize for the inconvenience.

Started
Oct 20, 2025, 05:10 PM UTC
Resolved
Oct 20, 2025, 10:58 PM UTC
Duration
5h 47m
Detected by Pingoru
Oct 20, 2025, 05:10 PM UTC

Affected components

Main ApplicationCreative ComponentsTexting ServicesContent Delivery NetworkFTP Automatic Importer

Update timeline

  1. identified Oct 20, 2025, 05:10 PM UTC

    Since 12:11am PST, Amazon Web Services are experience degraded performance of services in our region. We're monitoring the outage with Amazon Engineers and will post updates as they become available. During this time, parts of the platform may become unavailable such as file uploads or text message processing. We apologize for the inconvenience.

  2. resolved Oct 20, 2025, 10:58 PM UTC

    Amazon Engineers have resolved this outage.

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