SPARC Media Hub Outage History

SPARC Media Hub had 6 outages in the last 2 years totaling 134h 39m of downtime — averaging 0.2 incidents per month.

There were 6 SPARC Media Hub outages since July 26, 2024 totaling 134h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sparcmediahub.com

Critical May 22, 2026

Texting Services Outage

Detected by Pingoru: May 22, 2026, 04:55 PM UTC
Resolved: May 22, 2026, 05:30 PM UTC
Duration: 34m

Affected: Texting Services

Timeline · 3 updates

investigating May 22, 2026, 04:55 PM UTC

At 9:22AM PST, Text Groove had received reports of increased error rates on their platform affecting users in our region. Their engineering team is investigating. Updates will be shared as they are available. Thank you for your patience.
monitoring May 22, 2026, 05:14 PM UTC

At 10:12AM PST, Text Groove have implemented a fix and are currently monitoring. We are seeing services slowly being restored. Thank you for your continued patience.
resolved May 22, 2026, 05:30 PM UTC

This incident has been resolved.

Read the full incident report →

Minor April 16, 2026

Outbound Emails

Detected by Pingoru: Apr 16, 2026, 04:35 PM UTC
Resolved: Apr 16, 2026, 09:01 PM UTC
Duration: 4h 26m

Affected: Main Application

Timeline · 2 updates

identified Apr 16, 2026, 04:35 PM UTC

The team have identified an issue where emails are not being sent from the SPARC platform. This is directly linked to a third party vendor issue and the team are working to implementing a fix.
resolved Apr 16, 2026, 09:01 PM UTC

This incident has been resolved. Emails will now send without issue.

Read the full incident report →

Minor November 18, 2025

Platform Access

Detected by Pingoru: Nov 18, 2025, 02:21 PM UTC
Resolved: Nov 18, 2025, 06:15 PM UTC
Duration: 3h 54m

Affected: Main ApplicationCreative ComponentsPromotional ComponentsTexting ServicesContent Delivery NetworkFTP Automatic Importer

Timeline · 3 updates

identified Nov 18, 2025, 02:21 PM UTC

As of 3:48AM PST/6:48 AM EST, SPARC Media Hub's DNS provider have been experiencing a global outage across all their services. Those outages have impacted platform access to SPARC. While we've seen a decrease in the outage errors, we continue to monitor and work with Cloudflare Engineers to restore service fully. We apologize for the inconvenience.
monitoring Nov 18, 2025, 02:49 PM UTC

Cloudflare believe a final fix has been implemented and are starting to see full service restored. We will continue to monitor to ensure connectivity to the Platform is maintained.
resolved Nov 18, 2025, 06:15 PM UTC

This incident is considered resolved. A full investigation will be conducted to determine the full cause.

Read the full incident report →

Minor October 20, 2025

Amazon Outage

Detected by Pingoru: Oct 20, 2025, 05:10 PM UTC
Resolved: Oct 20, 2025, 10:58 PM UTC
Duration: 5h 47m

Affected: Main ApplicationCreative ComponentsTexting ServicesContent Delivery NetworkFTP Automatic Importer

Timeline · 2 updates

identified Oct 20, 2025, 05:10 PM UTC

Since 12:11am PST, Amazon Web Services are experience degraded performance of services in our region. We're monitoring the outage with Amazon Engineers and will post updates as they become available. During this time, parts of the platform may become unavailable such as file uploads or text message processing. We apologize for the inconvenience.
resolved Oct 20, 2025, 10:58 PM UTC

Amazon Engineers have resolved this outage.

Read the full incident report →

Notice May 27, 2025

Waiver Link Errors

Detected by Pingoru: May 27, 2025, 05:14 PM UTC
Resolved: May 27, 2025, 09:13 PM UTC
Duration: 3h 59m

Affected: Promotional Components

Timeline · 3 updates

investigating May 27, 2025, 05:14 PM UTC

We're currently investigating an issue where winners may receive a "404 Page Not Found" error when visiting the link. The error seems intermittent and not persistent.
monitoring May 27, 2025, 07:13 PM UTC

A fix has been implemented and we are monitoring services for waiver links. Links already generated should begin to work as per normal.
resolved May 27, 2025, 09:13 PM UTC

This incident has been resolved. All services restored fully as of 3:13pm EST

Read the full incident report →

Critical May 16, 2025

Platform Outage

Detected by Pingoru: May 16, 2025, 04:53 PM UTC
Resolved: May 21, 2025, 12:51 PM UTC
Duration: 4d 19h

Affected: Main Application

Timeline · 3 updates

identified May 16, 2025, 04:53 PM UTC

We're currently investigating an outage with the platform and are working to resolve the issue as soon as possible.
monitoring May 16, 2025, 04:59 PM UTC

A fix has been implemented and we are currently monitoring as service appears to be restored.
resolved May 21, 2025, 12:51 PM UTC

This incident has been resolved.

Read the full incident report →