SPARC Media Hub incident

Waiver Link Errors

Notice Resolved View vendor source →

SPARC Media Hub experienced a notice incident on May 27, 2025 affecting Promotional Components, lasting 3h 59m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2025, 05:14 PM UTC
Resolved
May 27, 2025, 09:13 PM UTC
Duration
3h 59m
Detected by Pingoru
May 27, 2025, 05:14 PM UTC

Affected components

Promotional Components

Update timeline

  1. investigating May 27, 2025, 05:14 PM UTC

    We're currently investigating an issue where winners may receive a "404 Page Not Found" error when visiting the link. The error seems intermittent and not persistent.

  2. monitoring May 27, 2025, 07:13 PM UTC

    A fix has been implemented and we are monitoring services for waiver links. Links already generated should begin to work as per normal.

  3. resolved May 27, 2025, 09:13 PM UTC

    This incident has been resolved. All services restored fully as of 3:13pm EST