SPARC Media Hub had 5 outages in the last 2 years totaling 134h 4m of downtime — averaging 0.2 incidents per month.
There were 5 SPARC Media Hub outages since May 16, 2025 totaling 134h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.
The team have identified an issue where emails are not being sent from the SPARC platform. This is directly linked to a third party vendor issue and the team are working to implementing a fix.
This incident has been resolved. Emails will now send without issue.
As of 3:48AM PST/6:48 AM EST, SPARC Media Hub's DNS provider have been experiencing a global outage across all their services. Those outages have impacted platform access to SPARC. While we've seen a decrease in the outage errors, we continue to monitor and work with Cloudflare Engineers to restore service fully. We apologize for the inconvenience.
Cloudflare believe a final fix has been implemented and are starting to see full service restored. We will continue to monitor to ensure connectivity to the Platform is maintained.
This incident is considered resolved. A full investigation will be conducted to determine the full cause.
Since 12:11am PST, Amazon Web Services are experience degraded performance of services in our region. We're monitoring the outage with Amazon Engineers and will post updates as they become available. During this time, parts of the platform may become unavailable such as file uploads or text message processing. We apologize for the inconvenience.
Amazon Engineers have resolved this outage.
We're currently investigating an issue where winners may receive a "404 Page Not Found" error when visiting the link. The error seems intermittent and not persistent.
A fix has been implemented and we are monitoring services for waiver links. Links already generated should begin to work as per normal.
This incident has been resolved. All services restored fully as of 3:13pm EST
We're currently investigating an outage with the platform and are working to resolve the issue as soon as possible.
A fix has been implemented and we are currently monitoring as service appears to be restored.
This incident has been resolved.